Frontline Rostering Officer

Purpose of the Frontline Rostering Officer role

As Frontline Rostering Officer at Achieve Australia, your primary goal is to create and maintain rosters for several of our sites. This is a key role to ensuring our disability support services run efficiently. This role is based at our Macquarie Park site and is required to work onsite from 8am to 4pm Monday to Friday.

Why Join Team Achieve?

Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all.

At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we’re more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

What reasonable adjustments can we make to our recruitment process to welcome you?

We want to meet the best candidates for our jobs. Please email [email protected] using the subject line: Frontline Rostering Officer enquiry via EthicalJobs or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.

Role Responsibilities:

• Create and manage Master Rosters and coordinating day-to-day rostering requirements across sites.
• Directing and allocating resources as directed by the operation managers, ensuring business processes have been followed and exceptions manage.
• Escalating any shifts that are unable to be filled and/or service issues within appropriate time frames and procedures.
• Ensuring the information in Rostering System are accurate and up to date at all times.
• Working closely with Service Managers to optimise workforce planning and cost effectiveness.

To be successful in this role, you will need:

• Rostering / scheduling / workforce planning experience.
• Knowledge of rostering systems, HR practices and award principles.
• Knowledge and application of Workforce Management Software systems, reporting capabilities, management of queues and activity routing/overflow.
• Ability to build and maintain trust and confidence of stakeholders through building rapport, consistent performance and delivering on services.
• Demonstrated customer focused communication skills incorporating the abilities of courtesy, diplomacy, and confidentiality.
• Organisational and time management skills including the ability to prioritise a demanding workload.
• Advanced computer literacy e.g., MS Office and Excel.

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.

Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

What Sets Us Apart

• Our Commitment
  • At Achieve, it’s more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.
• Great employee benefits
  • Salary packaging options mean you keep more of your take home pay before tax.
  • Car leasing is another salary packaging option.
  • Free personal and financial counselling for you and your family.
  • Range of paid leave and flexible work arrangements.
  • Support for a healthy lifestyle, including fitness memberships and wellness programs.
  • Regular training and support to succeed in your role.
  • A strong record of promoting from within.

Do you need more information?

About Achieve: click here to visit the Achieve Australia website to learn more about us.

Do you have any questions about this role or need any support applying for the role? email [email protected] using the subject line: Frontline Rostering Officer enquiry via EthicalJobsor call 02 9066-5550 and we will be in contact with you.