Functional Analyst

Introduction

The post is located in the Application Management Services (AMS) Service, which is part of the Information and Technology Management Department (INFOTEC). This department is responsible for information management and technology utilization in the ILO. It provides modern, secure and reliable IT infrastructure, technologies, applications and services that enable the ILO to manage information and effectively use technology to fulfil its mandate. AMS provides a range of application development, implementation and maintenance services in areas such as enterprise resource planning, document, content and records management, collaboration and communication, operational intelligence and analytics and customized solutions.

• The incumbent provides a specialized service in solution design or solution wireframing and in modeling and testing the Organization’s operational processes. He/she acts as a liaison between AMS and the operational units to determine the best way to execute the software with the aim of streamlining, automating and enhancing efficiency and process improvement.
• It is also responsible for maintaining the Health Insurance Information System of the ILO Staff Health Insurance Fund.
• The post holder reports to the Head of the AMS Service.

Specific functions

• Requirements analysis and solution design: Organize meetings and workshops to gather information on solution requirements. Prepare documents on requirements, functional design, and process flows, including wireframes and visual and static representations of solutions (mock-ups). Provide information to management and senior analysts on challenges, problems, and proposed solutions. Organize briefings with technical people to explain solution requirements.
• Testing: Develop test methods, functional variables, and test scenarios for system integration and testing. Perform testing involving execution of test transactions and systematically document failures, problems, and repair requests. Monitor the status of these transactions and retest as necessary. Support the user community during user acceptance testing and interact with users as needed to ensure that the solution meets the scope and requirements.
• Configure and implement solutions: Use appropriate software configuration practices according to standards established in the software development cycle and methodologies such as the Information Technology Infrastructure Library (ITIL). Implement software processes and solutions for the Health Insurance Information System and other ILO-specific applications and human resource management/human capital management solutions (such as Oracle e-Business Suite HR and the modules for managing personnel and leave actions). Prepare configuration and implementation documentation.
• User interaction and training: Prepare and conduct briefings and workshops on functionality for the user community. Develop checklists, FAQs and other materials necessary to assist user communities in using the applied solution. Develop training material and use practical examples of transactions. Provide training and individual support to achieve good user understanding.
• User Support: Analyze reported issues with the Health Insurance Information System and other assigned applications, processes, and solutions. Resolve problems with the involvement of technical and consultant personnel, senior analysts, and software vendors. Work within established support service delivery standards and support service agreements. Document and implement solutions necessary to resolve issues.
• Performance of other related tasks as assigned.   

These specific functions are in line with the generic job description established by the ILO, which includes the following generic functions:

Generic functions

• Work in project teams and adhere to project management standards including preparation of status reports, project plans, work estimates, etc. Contribute to the development of briefing materials and presentations as required for review by senior analysts and management to verify compliance with the IT governance framework.
• Collaborate with users to understand their needs and propose appropriate solutions to ensure customer satisfaction and continued adaptation to their operational needs.
• Apply AMS standards, processes and procedures in the execution of daily tasks to ensure the stability of the application functions and operational processes supported.
• Propose changes to processes, systems and structures and make recommendations to your supervisor on how to best use available computer applications to increase the efficiency and effectiveness of the ILO.
• Develop impact analyses of new operational requirements. Collaborate with users, associated consultants, and software vendors to understand and document needs, problems, and necessary actions and decisions. Document analyses and proposals for alternative solutions based on appropriate data. In consultation with supervisor, develop proposals for solution designs, develop estimates of work required, and create models or prototypes of possible solutions (mock-ups/wireframes).
• Prepare draft documents and maintain all relevant documentation in accordance with published standards and procedures and in accordance with operational needs.
• Troubleshoot functional problems; determine whether existing software meets functional requirements and develop action plans to correct deficiencies; support the Office during migration or transition to new software versions.
• Investigate reported issues with application functionality and work with senior functional analysts to assess, diagnose, and isolate root cause issues. Prepare incident reports for further investigation by technical operations experts and developers. Coordinate additional testing and diagnostics that may be required to support users and, where appropriate, recommend workarounds.
• Develop training materials and documentation for users and provide training to them.

Required qualifications

Education

• First-cycle university degree (bachelor’s degree or equivalent) in a field related to information technology, business management or another related discipline.

Experience

• At least three years of professional experience in an information technology field related to the implementation and maintenance of IT application solutions. Knowledge of solutions such as Oracle e-Business Suite or other ERP solutions is an asset. Direct experience using the Oracle e-Business Suite system or the health insurance claims management system is also an asset.

Languages

• Excellent command of one of the Organization’s working languages ​​(Spanish, French or English). Practical knowledge of another working language of the Organization will be an asset.

Source: https://jobs.ilo.org/job/Ginebra-Analista-funcional-1200/1112803101/