Fund Raising Assistant / GS5, Fixed Term Appointment, Lima – Peru #129440

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, hope

The fundraising operation in the Private Fundraising and Partnership (PFP) division of UNICEF Peru CO has focused on pledge donors as part of the Individual Giving (IG) program. The strategy has increased during the last years with an average of +7,000 donors per year, and UNICEF Peru CO is expecting to maintain these increasing rates in coming years. 

How can you make a difference? 

Under the close supervision and guidance of the Individuals Officer, the GS5 Fund Raising Assistant will support the planning, implementation, monitoring and evaluation of the donor retention and cultivation strategy in accordance with the objectives of the PSFR. S/he also ensures timely and efficient processing in generating data, reports, and real-time monitoring dashboards for decision-making related to delivering goals.

1. Responsible for optimizing the database of individual donors (partners), by carrying out periodic monitoring and evaluation reports, to guarantee maximum impact and improvement of efforts in fundraising from partners, sharing results and reports in a timely manner
• Monitors, plans and provides feedback to management on the performance of retention and loyalty campaigns.
• Performs various types of information analysis to improve and ensure the goals of each campaign, payment compliance and attrition rates.
• Monitors and prepares reports on agreed performance indicators to the supervisor, to promote more efficient management and accountability for results.
• Researches, synthesizes and compiles qualitative and quantitative data and information to facilitate the preparation of reports, objectives, activities, etc.

2. Helps in the planning, implementation and monitoring of the retention and loyalty strategy and in the campaign calendar, objectives, metrics, databases and KPIs.
• Is in charge of optimizing the retention strategy, through the analysis and maintenance of the member database.
• Prepares the necessary databases for any retention and value maximization strategy
• Assists in the definition of objectives, strategies, content, designs, components and timing of the different retention and loyalty campaigns.
• Collaborates effectively with Telemarketing, Digital or any other retention and loyalty campaign defined in the PSFR Annual Plan, in each variety of operation, internal, with subcontractors or within the framework of any alliance.
• Supervises retention and loyalty work, from retention and maximization of donor value, focusing on meeting goals and assists the retention team with all the tools they need to maximize their objectives (segmented and clean database, partner information, KPI analysis, etc.).
• Provides technical support in establishing campaign KPI criteria (reporting, systems, performance evaluation, goals).
• Provides technical support for negotiation and agreements, seeking the best possible conditions for UNICEF, with different suppliers and partners.

3. Supports the implementation of the Donor Journey to ensure donor retention and maximization of donor value.
• Process all data related to donors, for the correct implementation of the Donor Journey (DJ).
• Compiles data from different sources and prepared reports to ensure that DJ communication is delivered at the necessary payment ages, based on surveys, retention rates, campaign results, etc.
• Preparation of KPIs, reports and analysis on donor retention, in relation to both TMK and DJ digital communication touchpoints.

The individual fundraising operation requires an operational capacity to implement the retention strategy, which involves working with telemarketing teams, verifying their performance, monitoring quality, generating campaign reports, and more. Future individual fundraising work plans should focus on increasing the payment rate of the House List and improving the response rate in various retention and value maximization campaigns. This position aims to:
• Continuously and systematically control and oversee each campaign.
• Continuously and systematically analyze data and segment it to prepare strategies for improving donor retention and value maximization across all DJ levels (telemarketing, digital, etc.).
• Ensure accurate data collection and results for decision-making.
• Manage relationships with suppliers and vendors.

To qualify as an advocate for every child you will have…

The following requirements:

• Education: Completion of secondary education is required*, preferably supplemented by technical or university courses related to the field of work in computer sciences or database administration.

*A bachelor’s degree from a recognized academic institution in a field relevant to the position may replace three years of related work experience. A master’s degree may replace an additional two years.

• Work Experience: A minimum of five years of relevant database management work experience is required. Fundraising experience is an asset.

• Language Requirements: Fluency in Spanish and English is required. Knowledge of local language of the duty station (such as Quechua, Aimara, Ashaninka or Shipibo-Konibo) is highly desirable. Knowledge of another official UN language is considered an asset. 

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically and (7) Works collaboratively with others.

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable local native candidates, young professionals, gender diverse groups and professionals with disabilities are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

Visa residence requirements: i.e.: UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.