Fund Raising Associate (Telemarketing) GS-6 FTA Santiago, Chile #127641

Under the guidance of the Fundraising Officer the selected candidate will play a key role in coordinating the execution and implementation of our Telemarketing strategy. Acting as a crucial support to the Acquisition Chile team, the incumbent will be responsible for the development and evaluation of Telemarketing as a channel for recruiting pledge donors, aligning closely with the PSFR (Public Sector Fundraising) objectives. This role requires a strategic mindset and a proactive approach to contribute to the success of our fundraising efforts.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a childhood

The Fundraising Associate (Telemarketing fundraising campaigns), at the GS6 level in the PFP area, in Pledge Section, in the Country Office of Chile, reports to Fundraising Officer Acquisition who is at the NOA Level. The main responsibility of this position will be the management of prospective donor databases, with the goal of converting potential donors into recurring donors to UNICEF. He/she will be responsible for ensuring the efficient and ethical use of UNICEF’s internal databases. In addition, he or she will collaborate with the organization’s call centers and internal departments to generate other databases that can be contacted and purchased legally. With this strategic approach, we aim to optimize our fundraising efforts and expand our donor base effectively.

Purpose for the job: Under the guidance of the Fundraising Officer the selected candidate will play a key role in coordinating the execution and implementation of our Telemarketing strategy. Acting as a crucial support to the Acquisition Chile team, the incumbent will be responsible for the development and evaluation of Telemarketing as a channel for recruiting pledge donors, aligning closely with the PSFR (Public Sector Fundraising) objectives. This role requires a strategic mindset and a proactive approach to contribute to the success of our fundraising efforts.

How can you make a difference? 

1. Project Management and Technical Support:

a. Assist in defining strategies, content, designs, components, and timing for Telemarketing activities and campaigns.
b. Establish campaign KPIs criteria, including reporting, systems, performance evaluation, and goals.
c. Negotiate agreements with a focus on securing optimal conditions for UNICEF.
d. Cultivate positive relationships with all suppliers associated with the campaign.

2. Implementation and Coordination of Telemarketing Campaigns:

a. Effectively implement Telemarketing campaigns outlined in the PSFR Annual Plan, managing various operational models (in-house, outsourced, or partnerships).
b. Provide technical training to internal teams or external suppliers to achieve campaign goals.
c. Develop training and motivation schemes for outsourced human resources.

3. Monitoring and Evaluation:

a. Regularly monitor and evaluate Telemarketing channel performance.
b. Weekly monitoring of fulfillment goals for acquiring new donors and proposing actions for improvement.
c. Undertake diverse analyses of information to enhance campaign goals, fulfillment, and attrition rates.
d. Prepare reports for supervisors on agreed performance indicators to enhance management efficiency and accountability.
e. Collaborate with UNICEF international and regional teams to share information, best practices, and identify new opportunities.

4. Administrative Tasks:

a. Manage quotation and billing processes for the Telemarketing strategy.
b. Handle various administrative tasks effectively.

Impact of Results

In order to effectively implement future individual fundraising work plans geared towards increasing Regular Resources (RR) funds, the enhancement of the team’s operational capacities is imperative. This position is pivotal in supporting the expansion program through four complementary logics:

1. Continuous and Systematic Control:
Ensure a continuous and systematic control and overview of Telemarketing campaigns. Implement measures for real-time monitoring, allowing for prompt adjustments and optimizations.
2. Development of New Initiatives:
Spearhead the development of new initiatives and activities, exploring innovative channels to ensure sustained growth and the attainment of yearly objectives. Collaborate with the team to identify emerging trends and opportunities in individual fundraising.
3. Data Compilation for Decision Making:
Facilitate the correct compilation of data and results, providing insightful information for strategic decision-making.Implement robust data management processes to ensure accuracy, completeness, and relevance.
4. Relationship Management with Providers and Vendors:
Take charge of the management of relationships with providers and vendors, fostering positive and collaborative partnerships. Negotiate contracts and agreements to secure favorable terms for UNICEF, aligning with organizational goals and values.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: Completion of secondary education, preferably supplemented by management, marketing, sales, communications or related areas training or university courses in these areas.
• Work Experience: A minimum of 6 years of practical work experience with supervising sells work groups, as supervisor or team leader. Fundraising experience in Telemarketing is an asset.
• Language Requirements: Fluency in English and Spanish.

• A bachelor’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for three (3) years of experience in case the candidate lacks the required experience.
• A master’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for an additional two (2) years (in addition to the three years from above, totaling 5 years).

Desirables:

• Developing country work experience and/or familiarity with emergencies is an asset.

Salary Estimator Tool – This tool enables you to calculate an estimate of the various elements of your salary and provides you with an overview and estimate, so you can better understand your finances and plan for future assignments.*

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For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable diversity profile are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.