Fund Raising Specialist

tendersglobal.net

Job Description

The CRM Success Specialist ensures that UNICEF offices that have gone live in the Latin America and Caribbean Region (LAC) with Salesforce / Marketing Cloud are able to maximize their fund-raising performance by supporting them with all aspects of fundraising operations represented in the system.
At the point of hand over from the implementation team, the CRM Success Specialist will be responsible for continuation of ‘business as usual’, which includes: further refining business processes for maximum efficiency, prioritizing bugs or enhancement requests, data hygiene and standardization, maintaining discipline to required coding standards and reporting mechanisms, identifying new opportunities to add to the CORE UNICEF system, and ensuring that each office maintains a clear plan for further development of the system.

Collaborate with markets, the Individual giving team, wider UNICEF divisions (such as Information and Communication Technology Division) and third-party vendors to ensure the best technology (and use thereof) maximizes Individual giving performance.
Ensure offices in the region are prepared for the implementation phase by aligning on payment strategies and other related systems / platforms.
Support the upgrade of payment processes to improve operational efficiency and mitigate risk.
Ensure offices use the system as it was designed, maintaining data hygiene, data standardization, coding structures, campaign hierarchies, and related business processes at all times.
Enforce compliance to UNICEF’s data privacy policies and Industry standards such as Payment Card Industry Data Security Standard (PCI-DSS).
Ensure that supporter data integrates in the right manner with Marketing Cloud to serve journeys.
Support the development of supporter journeys through updating them and performing tests in collaboration with each office.
Advise markets on ongoing data analytics workstreams such as rich data metrics and dashboards.
Track the global developments in fundraising and engagement platforms across the sector, and beyond, maintaining relationships with key contacts in the technology industry.
Identify opportunities to update/upgrade systems and platforms and develop the business case for doing so.
Support the continual development of analytical models including the introduction of AI technologies.
Support the making of business decisions from a fundraising, supporter experience and satisfaction viewpoints, taking cost and ROI into consideration to make recommendations to business and product owners where appropriate.
Identify and develop areas of business process improvement, or where local processes can be adapted to CORE functionality or propose enhancements to CORE.
Contribute to the development and review of assets for the SES Deployment Suite, and guidance to countries as needed.
Provide ad-hoc training to users / offices as required.
Manage a clear plan for each office in the region for the development of the system and ensure that resources are available for delivery.

Deliverables:

Ensure that each UNICEF office in LAC using the SES platform is using the system as effectively as possible, in a compliant fashion, and optimized for fundraising performance.
Ongoing developments of the system are planned and delivered to schedule.
Develop and disseminate standards and best practices for use of the system.
Ensure that offices adhere to standards by working closely with them and supporting any business process, or system changes required.
Ensure that the continuous improvement in the use of the system directly translates to an ongoing business performance uplift.
Estimated Duration of the contract

To qualify as a champion for every child you will have…
Education:

An advanced university degree in management information systems, computer science, business administration, information technology management, or other related social science fields is required.
Alternatively, a first-level University Degree in a relevant field combined with (2) additional years of qualifying professional experience may be accepted in lieu of the advanced university degree.

Experience:

A minimum of five years of relevant professional experience is required, two of which should be experience in Salesforce (Sales and marketing cloud) or fundraising (especially individual giving processes along with transaction/income processing).
Experience in writing business requirements, process design, analytical skills (e.g., using stories and working closely with developers in an AGILE environment), and providing support services, technical assistance, and customer care would be considered as an asset.
Experience in fundraising, especially individual giving communication, retention, and sup-porter journeys is an asset.
Excellent communication skills, (both written and oral) to translate complicated business requirements into technical-based language, and vice versa.
Strong analytical skills and problem-solving mindset.
UNICEF /UN experience is an asset.

Language requirements:

Fluency in English and Spanish are required.

Source: https://jobs.unicef.org/cw/en-us/job/567066

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Fund Raising Specialist

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