Fundraising Assistant

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Description

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• Establish a work plan and timeline for the implementation of operations of F2F agencies in the country, considering support from planning, training, and implementation to ensure a correct start up.
• Together with the acquisition team, follow up on the Face to Face program with the specialized agencies.
• Establish a working culture in the F2F program oriented to productivity and quality which will be constantly reviewed with the acquisition team.
• Develop monthly and annual projections of the program, considering human resources plan, travel, expenses, productivity, among others.
• Responsible for analyzing and proposing strategies and tests considering the main indicators of the program such as new pledge donors, average donation, payment rates and attrition.
• Support and participate in the planning, coordination, and execution of F2F activities at the national level.

• Responsible for the day-to-day management of Face-to-Face agencies in the different cities ensuring results, as well as adapting to the needs and objectives of the program.
• Implement ongoing training for city coordinators, team leaders and fundraisers.
• Participate in Field training and feedback with fundraisers and team leaders when necessary.
• Ensure the quality of the program in terms of donor cancellations and correct reporting of UNICEF’s work, as well as respond to issues in a timely manner.
• Manage a correct implementation of the agencies’ street calendar and private venues.
• Conduct mystery shopper studies on a regular basis in order to ensure the quality of the information in the field teams.
• Review and control of invoices ensuring a correct reconciliation of what is reported and what is produced, ensuring payment to suppliers in a timely manner.
• Control of the warranty system reporting (Claw Backs) on time and follow up of recoveries.
• Provide training, guidance and supervision to the F2F teams: team leaders, telemarketers/agents and administrative support, supervise hiring of agencies teams. Provide ongoing feedback on identified performance and/or inefficiency issues, training needs & opportunities, and recommended system and process modifications.
• Monitor and feedback teams according to management, through direct visits to teams and management of the Mystery Shopper service company.

• Responsible for working with the individual acquisition team, particularly the In-House program manager and TMK coordinator.
• Constant communication with F2F managers / coordinators in other countries and regional and/or global office F2F specialist.

• Technical or university degree related with: Marketing, Economics or Engineering is required.
• At least five (5) years of progressively work experience supervising and coordinating Face to Face, acquisition, retention of customer experience campaigns, supervising sales teams or F2F Operations.
• For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years.
• Experience in supplier (Face yo Face or Comercial) management is required. Also working with Salesforce, and other digital tools or CRM software will be appreciated.
• Experience with commercial KPIs.
• Analytical mind and business acumen.
• Problem-solving aptitude.
• Excellent communication and presentation skills. This is crucial for the role, as it will interact with different stakeholders and roles in UNICEF: technical team, digital leader, and management level positions.
• Fluency in Spanish is required. Good level of written and spoken English would be desirable.

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