UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child,

At UNICEF COLOMBIA we work to generate positive changes in the lives of children and adolescents. Our current work plan runs from 2021 to the end of 2024 and aims to ensure that children and adolescents enjoy their rights through equitable access to social services, improve their learning and live protected from all types of violence.

We work throughout Colombia, with special focus on the departments where children have fewer opportunities: Chocó, Cauca, Nariño, Antioquia, La Guajira, Atlántico, Arauca and Norte de Santander.

For more information visit the following link:

https://www.youtube.com/watch?v=Bc3OopCmEpM

Purpose of the Position

Under the direct supervision of the Marketing Implementation Officer and in close collaboration with the different functional areas of the Individual Giving Team, this post assist in the development, implementation, and evaluation of Fundraising activities through external F2F agencies aimed to acquire pledge donors, framed in the Annual Fundraising work plan.

The position is responsible for the development and effective implementation of the Face to Face campaigns in Colombia, carrying out the monitoring, supervision, coordination and managing the outsourced agencies and accompanying the development of new suppliers and campaigns. This implementation looks at the performance of each of the agencies and their fundraising teams and focuses in: training, monitoring, feedback, implementing motivation plans and incentives to ensure compliance with KPIs (among others): number of new pledge donors, average donation, payment rate, attrition rates, quality assurance, cost per acquisition (CPA) and ROI.

Summary of key functions/accountabilities:

• Establish a work plan and timeline for the implementation of operations of F2F agencies in the country, considering support from planning, training, and implementation to ensure a correct start up.
• Together with the acquisition team, follow up on the Face to Face program with the specialized agencies.
• Establish a working culture in the F2F program oriented to productivity and quality which will be constantly reviewed with the acquisition team.
• Develop monthly and annual projections of the program, considering human resources plan, travel, expenses, productivity, among others.
• Responsible for analyzing and proposing strategies and tests considering the main indicators of the program such as new pledge donors, average donation, payment rates and attrition.
• Support and participate in the planning, coordination, and execution of F2F activities at the national level.

• Responsible for the day-to-day management of Face-to-Face agencies in the different cities ensuring results, as well as adapting to the needs and objectives of the program.
• Implement ongoing training for city coordinators, team leaders and fundraisers.
• Participate in Field training and feedback with fundraisers and team leaders when necessary.
• Ensure the quality of the program in terms of donor cancellations and correct reporting of UNICEF’s work, as well as respond to issues in a timely manner.
• Manage a correct implementation of the agencies’ street calendar and private venues.
• Conduct mystery shopper studies on a regular basis in order to ensure the quality of the information in the field teams.
• Review and control of invoices ensuring a correct reconciliation of what is reported and what is produced, ensuring payment to suppliers in a timely manner.
• Control of the warranty system reporting (Claw Backs) on time and follow up of recoveries.
• Provide training, guidance and supervision to the F2F teams: team leaders, telemarketers/agents and administrative support, supervise hiring of agencies teams. Provide ongoing feedback on identified performance and/or inefficiency issues, training needs & opportunities, and recommended system and process modifications.
• Monitor and feedback teams according to management, through direct visits to teams and management of the Mystery Shopper service company.

3. Relationships

• Responsible for working with the individual acquisition team, particularly the In-House program manager and TMK coordinator.
• Constant communication with F2F managers / coordinators in other countries and regional and/or global office F2F specialist.

To qualify as an advocate for every child you will have…

• Technical or university degree related with: Marketing, Economics or Engineering is required.
• At least five (5) years of progressively work experience supervising and coordinating Face to Face, acquisition, retention of customer experience campaigns, supervising sales teams or F2F Operations.
• For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years.
• Experience in supplier (Face yo Face or Comercial) management is required. Also working with Salesforce, and other digital tools or CRM software will be appreciated.
• Experience with commercial KPIs.
• Analytical mind and business acumen.
• Problem-solving aptitude.
• Excellent communication and presentation skills. This is crucial for the role, as it will interact with different stakeholders and roles in UNICEF: technical team, digital leader, and management level positions.
• Fluency in Spanish is required. Good level of written and spoken English would be desirable.

FIND THE COMPLETE JOB DESCRIPTION HERE:

JD GS5 Fundraising Assistant (F2F Campaigns).pdf

For every Child, you demonstrate…

UNICEF’s core values are Care, Respect, Integrity, Trust, Accountability & Sustainability

The Core competencies required for the post are: