Fundraising Associate (Donation Processing and Donor Retention), GS-6, Temporary Appointment (364 days), UNICEF Thailand Country Office, Bangkok, Job No #573001

This is an opportunity for you to bring your knowledge in payment landscape and your expertise in payment processing as part of our CRM and Data Analytics team to transform and shape our donor’s positive experience. Are you ready to widen your horizon and work alongside with our global community of CRM experts that drive strategy, analytics, campaign management, optimization and omnichannel marketing? Then, a career in UNICEF is just right for you!

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, better future.

 

Learn about what we do to create a fair chance for every child in Thailand, click here.

 

How can you make a difference?

Are you excited by the prospects of diving into an industry that is at the precipice of great disruption and change? Are you passionate about making a positive impact on the lives of children worldwide? Do you thrive in a dynamic environment where your skills contribute to innovative new path to CRM marketing? If so, we have the perfect opportunity for you!

This is an opportunity for you to bring your knowledge in payment landscape and your expertise in payment processing as part of our CRM and Data Analytics team to transform and shape our donor’s positive experience. Are you ready to widen your horizon and work alongside with our global community of CRM experts that drive strategy, analytics, campaign management, optimization and omnichannel marketing?

Then a career in UNICEF is just right for you!

 

Major Responsibilities

Under the supervision of Fundraising/CRM and Data Analytics Officer (NOB Level), the Donation Processing and Donor Retention Fundraising Associate will assist administratively in helping UNICEF become data-driven entity by analyzing complex data sets, business logic, processes and identify requirements regarding donation payment and perform assessment on reporting requirements to develop long term strategy of donation processing. Additionally, the Donation Processing and Donor Retention Fundraising Associate will focus on improving payment collection rate and lifetime value across channels. Another key objective of this position is to further establish best practices (identifying gaps and plugging them, implement improvements and efficiencies) and collaborate with cross-functional teams, including payment gateway vendors, finance team, donor service, retention and acquisition teams, to resolve complex or escalated all barriers and issues.

• Contribute to donation processing and collections, ensuring all outstanding committed donations from our donors are made successfully via credit cards and debit cards, submitted through authorized payment gateways, as well as direct debit where donor’s bank accounts are successfully deducted in full and on time while positive donor experiences and loyalty are optimized.
• Provide input needed to Maximize the use of Salesforce, the cloud-based CRM software, to monitor and analyze performance of donation collections for both successful and failed transactions, implementing appropriate actions and measures to improve productivity and payment success rates.
• Prepare regular reports on donation collections activities, presenting data and insights to teams.
• Collaborate with cross-functional teams, including finance, and donor service, to resolve complex or escalate all payment barriers and issues.
• Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
• Provide support on day-to-day operations to deliver planned donor-centric communication based on psychographic and behavioral characteristics to increase commitment and to convince donors to make a larger donation through direct mailing, SMS, digital marketing, telephone marketing, and other forms such as social media and coordinate with authorized printing and fulfillment vendors to ensure effective stock control of donor communication materials, premiums and delivery.
• Closely monitor communication material delivery performance across channels in order to provide evaluation reports and analyze results achieved to develop action plans to improve results accordingly.
• Perform other reasonably related duties as assigned by supervisor.

 

Qualifications of Successful Candidate

Education:

• Completion of secondary education, preferably supplemented by technical or university courses related to the role of this position.

Experience:

• Minimum of six years of progressively responsible administrative or clerical work experience required, preferably 3 years in relevant experience ideally from finance or insurance industry. Three (3) years and an additional two (2) years of experience may be substituted for candidates holding a Bachelor’s and Master’s degree, respectively.
• Experience in payment processing, payment gateway, data analysis, and business intelligence will be an asset
• knowledge of financial transactions and accounting principles can be beneficial for reconciling donations, preparing financial reports, and ensuring compliance with regulations
• Experience in data visualization tools will be an advantage
• Strong problem-solving and critical thinking skills, great operational skills, and high attention to details

 

Language and Computer literacy:

• Fluency in English and Thai is required

 

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) and Core Competencies required for this post are:

• Demonstrates Self Awareness and Ethical Awareness
• Works Collaboratively with others
• Builds and Maintains Partnerships
• Innovates and Embraces Change
• Thinks and Acts Strategically
• Drive to achieve impactful results
• Manages ambiguity and complexity

 

Functional Competencies:

• Experience in payment processing with knowledge of payment gateway landscape
• Ability to analyze data, spot trends, understand implications and insights, and translate to actions

 

Technical competencies/ Skills

• Proficient in advanced Excel
• Experience in Salesforce and visualization tool is a plus

To view our competency framework, please visit here.

Successful candidate will be offered an attractive remuneration package under the UN system.

 

Only shortlisted candidates with pre-screening according to child safeguarding will be contacted and advance to the next stage of the selection process. 

 

Please send application and relevant documents no later than 9 July 2024.

All UNICEF positions are advertised, and only shortlisted candidates with pre-screening according to child safeguarding will be contacted and advance to the next stage of the selection process.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to including everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF make sure you and your loved ones receive the resources and care that you need to thrive. We strongly encourage the use of flexible working arrangements. Our offer includes a wide range of benefits to our staff, including reasonable accommodation for persons with disabilities. Our contracts, wellbeing policies and initiatives ensure that you are well equipped to effectively deliver for children such as;

• Annual leave, Family emergency leave, Sick leaves, maternity, paternity, adoption leave, medical and dental insurance, pension.
• Career support, learning and capacity development, staff wellbeing programme including mental health, breastfeeding policy, flexible work arrangements, family support, and security etc.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. UNICEF appointments are subject to medical clearance.

Additional information about working for UNICEF can be found here.