Fundraising Associate – Donor Care Optimization (GS-6) FTA Santiago, Chile #127640

The incumbent will oversee the daily activities of the Donor Care fundraising team with UNICEF Chile’s donors.
The Associate will be in charge of monitoring the maximization and retention activities of a relevant proportion of UNICEF Chile’s donor file through the Donor Care sub-channel. This channel is part of the campaign optimization sub-area in the retention area of Individual Giving.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a childwood

The position of Fundraising Associate (Donor Care Optimization) at the GS6 level in Chile Country Office (CHCO), in the section of Private Sector Fundraising & Partnerships, reports to the FR Senior Associate (Campaign Optimization) GS7.

Country office has seen a dramatic increase in the number of new donors acquired in the past years and the income related to these donors must be kept up to pace with the acquisition rhythm.

As the socioeconomic profile of the new donors has broadened, the retention tactics must deepen and sophisticate as to maintain the survival rates of retention that CO file used to have. Also, a segmented and differentiated way of maximizing donors’ value must be put in place to continue the successful path that CO started years ago.

In this regard, the optimization area needs to grow to respond to the needs and realities of the different groups of donors, through sub-channels of donor care and value maximization, within the optimization area.

How can you make a difference?

Under the supervision of the FR Senior Associate (Campaign Optimization) GS7, the incumbent will oversee the daily activities of the Donor Care fundraising team with UNICEF Chile’s donors.

The Associate will be in charge of monitoring the maximization and retention activities of a relevant proportion of UNICEF Chile’s donor file through the Donor Care sub-channel. This channel is part of the campaign optimization sub-area in the retention area of Individual Giving.

• Manages the monitoring and reporting of Donor Care Strategy implementation
a. Oversees the optimization of the Donor Care Strategy through the supervision of every retention campaign and through the continued testing and improvement of processes.
b. Maintains a motivated Donor Care fundraising team and oversees the development of the talent for UNICEF inside the fundraising teams.
c. Watches over and is in charge of the integration of the Donor Care activities with all the retention strategy.
d. Is accountable on the donor experience and optimizing the ROI of the Donor Care activities
e. Supervises the good use of the brand, the truthfulness and the quality of the management carried out by each of the fundraising agencies.
f. Reports on Donor Care activities performance, with the focus on helping ensure that all interaction of donors with UNICEF campaigns improve their lifetime value for the organization (throughout all channels: telemarketing, email, WhatsApp, social media, etc.)
g. Ensure the services provided by partners follow UNICEF rules and regulation.
h. Asist to regular meetings with donor care fundraising team to monitor on-going commitment on the deliverables.
i. Deliver the relevant information for developing annual work plan and budget for Donor Care Activities.

• Work closely with all teams in Private Sector Fundraising (PSFR) teams, implementing partner and agencies to ensure project and requirements alignment of needs and scope.

• Understand the business operation considering where efficiencies can be made.

• Collaborates on the implementation of the Donor Care strategy.

• Lead efficient and timely contract procurement and invoice process and any other related.

• Manage budget to ensure funding is always available and properly allocated.

• Manage all consent, licenses, and other agreements with UNICEF third parties and ensure that all contracts are kept up to date in the VISION system and all invoices are processed and paid on time.

The individual fundraising operation needs an operational capacity associated with the implementation of the retention strategy that requires working with groups of fundraisers, checking their performance, monitoring quality, generating campaign reports etc.

To implement the future individual fundraising work plans aimed at increase RR funds we need to reinforce the team operational capacities. This post will help the expansion program under five complementary logics:

– Continuous and systematic control and overview of each campaign
– Continuous and systematic data analysis and segmentation to prepare strategies intended to improve donor retention and value maximization at all DJ level (tmk, digital, etc.)
– Correct compilation of data and results for decision making
– Management of relationships with providers and vendors

To qualify as an advocate for every child you will have…

The following minimum requirements:

• Education: Completion of secondary education, preferably supplemented by management, marketing, sales, communications or related areas training or university courses in these areas.

• Work Experience: A minimum of 6 years of practical work experience with supervising sells work groups, customer support, contact center, as supervisor or team leader. Fundraising experience in Telemarketing is an asset.

• A bachelor’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for three (3) years of experience in case the candidate lacks the required experience.
• A master’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for an additional two (2) years (in addition to the three years from above, totaling 5 years).

• Language Requirements: Fluency in English and Spanish.

The following desirables:

• Developing country work experience and/or familiarity with emergency.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others [add the 8^th competency (Nurtures, leads and manages people) for a supervisory role]. 

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

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As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable diversity groups are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.