Fundraising & Donor Experience Manager

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we’re striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Wellbeing of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to an Employee Assistance Program.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender-neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:

Reporting to the Group Manager – Philanthropy & Fundraising, the Fundraising and Donor Experience Manager is a critical role within the Partnerships & Engagement team. This team aims to galvanise communities into action to end homelessness, raise funds for our critical programs, and challenge the stigma that surrounds people experiencing homelessness. This role is central to all these strategies, and through championing the donors’ experience and connecting them to our work, the role aims to enhance donor relations with Launch Housing and to mobilise new and existing donors to take action to end homelessness in Melbourne.

This hands-on position is at the heart of our fundraising strategy and direct donor communication, connecting donors’ passions with impactful giving opportunities using a broad range of fundraising approaches, smart segmentation, digital targeting and brand positioning. The role is detail-focused, looking to build improvements to our CRM (Dynamics 365) to find scale in how we improve donor relations, find marketing automation within a small team, grow fundraising revenue and ultimately, build donor retention and satisfaction.

Pivotal to the success of this role is the ability to pivot between strategic thinking and hands-on operational delivery; creativity and curiosity to try new ideas, and team collaboration working with cross-functional roles to align donor and fundraising efforts with organizational priorities.

This is a permanent full-time opportunity for 38 hours a week.

What you’ll be doing:

• Maximised fundraising potential: with expert strategy and relationship management, increase donations and donor retention.
• Enhanced donor experience: Personalised stewardship ensures donors feel valued and connected to the cause.
• Comprehensive fundraising campaign management: From planning to execution, campaigns are expertly managed for optimal results.
• Brand integration with all broader communications, building a united brand identity in the minds of the donor, contributing to an overall growth in brand equity.
• Creating and implementing strategies to attract new donors with a key focus on digital acquisition.
• Leading the implementation and delivery of public-facing appeals and Regular Giving campaigns with a close integration of digital and direct-marketing.
• Seeking new ideas to sustainably grow untied donations.
• Close liaison with the finance team and function to ensure accurate reporting and integration.
• Managing external third-party providers in the delivery of strategy.
• Introducing best-in-class data segmentation to deliver smart and cost-effective campaigns.
• Collaborating on the creation and management of the fundraising revenue target and annual budget, reporting consistently against targets and KPIs.
• Direct engagement with donors offering excellent customer service.
• Working within a broad CRM working group, as the Fundraising lead, collaborating on Dynamics 365 enhancements, problem-solving, data integrity, and process improvements.
• Supporting organisation wide plans to build Launch Housing’s public profile to establish new relationships and partnerships that increase fundraising opportunities.

What we’re looking for (key selection criteria):

• Five or more years’ experience in a fundraising role including budget management.
• Tertiary education.
• Mature experience in CRM management (ideally Dynamics 365 but not essential).
• Proven experience in managing and growing fundraising revenue across a broad portfolio including on/offline appeals.
• A digital-first mindset and proven experience in digital acquisition channel management.
• Strong project management skills with an ability to work collaboratively with internal and external stakeholders, working well under pressure.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

Please contact Bronwyn James, [email protected], using the subject line: Fundraising & Donor Experience Manager enquiry via EthicalJobs, if you require further information.

How to Apply

To apply for this opportunity, please click on “Apply Now” button on EthicalJobs. Please submit a cover letter addressing the key selection criteria and your CV.

A position description is attached.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We’re committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.