Fundraising Specialist

How can you make a difference? 

The incumbent will be responsible for providing leadership and strategic guidance in the areas of Donor Care, Retention, and Value Maximization to optimize fundraising and revenue potential while strengthening operational systems and mechanisms to enhance UNICEF’s strategic private sector individual fundraising.

This role is critical in driving the long-term strategic planning, development, and implementation of activities aimed at maximizing donor lifetime value (LTV) and minimizing attrition, with a strong focus on digitalization and innovation in donor experience. Leveraging the newly implemented technology, including Salesforce and Marketing Cloud, the incumbent will oversee the development and execution of an omnichannel Donor Experience that ensures a donor centric, consistent, and engaging strategy across all communication channels. This involves compiling and analyzing relevant data from individual donors’ performance to inform strategic planning and optimize donor experience efforts.

Additionally, the post holder will lead and guide the Donor Experience team in developing core and technical competencies, providing training, and building staff skills and capacities. The incumbent will facilitate and support cross-sectional collaboration between fundraising, communications, and programmes, ensuring synergy in advocacy, messaging, and communications with the public. All efforts will be aligned with UNICEF’s brand and focused on promoting UNICEF’s mission and mandate for children.

Key Accountabilities

• Strategic Planning and Execution
• Technology Management and Omnichannel Strategy
• Collaboration with Suppliers and Agencies
• Innovation, digitalization, and Continuous Improvement
• Team Leadership and Development
• Compliance and Governance
• Reporting and Monitoring

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education:  An advanced university degree (master’s degree or equivalent) in one of the following fields is required: Business Administration, Marketing, Fundraising or a related field. Additional professional qualifications in customer care, fundraising and/or marketing would be an asset.*A first level University Degree in relevant fields with additional two (2) years of experience may be accepted in lieu of the advanced University Degree
• Work Experience: A minimum of 5 years of professional experience in managing donor/customer, loyalty/retention programme together with proven track record in driving income growth. Equivalent direct marketing experience in a commercial context will be considered as qualifying experience.
• Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Source: https://jobs.unicef.org/cw/en-us/job/576428