Funeralcare Repatriation Specialist

Job title:

Funeralcare Repatriation Specialist

Company

Co-op

Job description

Job Description:Funeralcare Repatriation Specialist
£32,000 – £40,000 plus excellent benefits (Work Level 6A)
Remote, with occasional travel within the UK as required.
Due to the nature of the role, you’ll be working an on-call rota with colleagues to ensure cover across a variety of time zones.We’re looking for a Funeralcare Repatriation Specialist to join our repatriation team within Co-op Funeralcare and Life Planning.In this role, we’ll look to you to coordinate and manage the repatriation arrangements for those who have died abroad or in the UK. You’ll work with international funeral directors’, embassies, and other government officials to deliver excellent services to our clients. We’ll look to you to make sure our end-to-end repatriation process is as fast and effective. and you’ll be key to the operational team’s understanding of repatriation, so we can help our clients say their best goodbye. So, if you have the skills we’re looking for, we can offer you the chance to build your career with a business that puts people at the heart of its strategy.What you’ll do

• Coordinate and manage repatriation arrangements for those who have died abroad or in the UK
• Liaise with government and foreign officials to fulfil repatriation requirements, as required
• Manage client and colleague queries, working to resolve any issues as quickly and effectively as possible
• Build strong relationships with colleagues and external partners to understand current ways of working, and identify opportunities for improvement and growth
• Provide the business with weekly repatriation performance updates
• Coach and mentor colleagues, ensuring they have the knowledge they need to deliver repatriation arrangements

This role would suit people who have

• Significant experience within Funeralcare or experience of working with embassy’s, consulates or working with people overseas
• The ability to prioritise and problem solve across departments in a fast-paced environment
• Excellent communication, presentation, and relationship building skills with senior internal and external partners
• The ability to deliver high levels of customer service to our clients and act with care, discretion and empathy
• Strong time management skills and high attention to detail
• The ability to coach and influence teams to deliver the best outputs for our clients and our members

Why Co-op?Here you will do work that matters. We are a commercial organisation with a purpose beyond profit, and you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes…

• competitive salary
• coaching, training, and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• 28 days holiday (rising to 32 in line with service) plus bank holidays
• YuLife – an app that rewards you for exercising with discounts and vouchers for many of the UK’s biggest brands
• discounts on Co-op products and services

Building an inclusive work environmentWe’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

Expected salary

£32000 – 40000 per year

Location

United Kingdom

Job date

Wed, 26 Jun 2024 07:26:43 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.