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Job Title:GBS Programme Management Officer
Purpose of job:
GBS PMO will be responsible to closely track and report on the progress and performance of service delivery for PS functions in line to the agreed contract with the MSP. The role will require to engage with functional leads and MSP counter parts to track and report as per the agreed contract governance.
This role will report directly to the PMO and Ops Governance Lead and will be based in India.
Role context
As the Professional Services Transformation progresses, engagement with Managed Service Providers (MSP) has highlighted the need for a distinct central capability in British Council to manage strategic suppliers Global Business Service (GBS), which is an industry practice. The objective of establishing GBS practice is to effectively manage internal stakeholders, whilst efficiently manage supplier relationship and performance. This GBS organisational will be led by Director Global Business Services reporting into the COO.
To meet the urgency of setting up of GBS and onboarding of key resources before the setting up of the contract, it is proposed to fulfil key positions as interim utilising an existing pool of experienced resources from the transformation programme. These positions will later follow the due consultation and appointment process to fill the positions in the long-term.
Being a centrally managed and governed function, GBS will be responsible to manage strategic elements and govern operations for each of the professional services functional area i.e. Finance, HR, D&T and Procurement. The GBS function will be responsible for the following:
As the Professional Services Transformation progresses, engagement with Managed Service Providers (MSP) has highlighted the need for a distinct central capability in British Council to manage strategic suppliers Global Business Service (GBS), which is an industry practice. The objective of establishing GBS practice is to effectively manage internal stakeholders, whilst efficiently manage supplier relationship and performance. This GBS organisational will be led by Director Global Business Services reporting into the COO.
To meet the urgency of setting up of GBS and onboarding of key resources before the setting up of the contract, it is proposed to fulfil key positions as interim utilising an existing pool of experienced resources from the transformation programme. These positions will later follow the due consultation and appointment process to fill the positions in the long-term.
Being a centrally managed and governed function, GBS will be responsible to manage strategic elements and govern operations for each of the professional services functional area i.e. Finance, HR, D&T and Procurement. The GBS function will be responsible for the following:
The GBS function will be supported by Professional Services (PS SROs) who will be responsible for the following.
The GBS will also be supported by existing corporate functions such as Procurement for the following:
Main opportunities/challenges for this role
Accountabilities, responsibilities, and main duties:
The role of the PMO will be required to
Qualifications
Role specific knowledge and experience
Essential
Desirable
Experience of working effectively in complex matrix environments
Further Information
Pay Band 7
Contract Type IDC
Department/Country- Global Business Services/ India – Noida
Closing Date (Time) 8 Dec 23 (IST -23:59)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion(EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council iscommitted to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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