GenAI Business Delivery Lead, Operations Transformation – Banking, Consulting

Job title:

GenAI Business Delivery Lead, Operations Transformation – Banking, Consulting

Company

Deloitte

Job description

Connect to your IndustryAs a Manager within the Banking Operations team, you will have the opportunity to work with leading global companies and help them tackle complex business challenges. As a GenAI Delivery Lead, you will be responsible for delivering innovative solutions that drive value for our clients.We are looking for talented individuals who share our passion for excellence and are committed to delivering exceptional results. At Deloitte, you will have access to unparalleled training and development opportunities, as well as the chance to work alongside some of the brightest minds in the industry. With a focus on next-generation technology-enabled projects, you will be at the forefront of innovation and have the chance to make a real impact. Join us and be part of a dynamic, collaborative, and supportive team that is dedicated to delivering exceptional results.Connect to your career at DeloitteDeloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityYou will play a critical role in identifying and delivering AI-enabled solutions for our clients. You will work closely with clients to understand their business needs and design GenAI solutions involving machine learning, natural language processing, intelligent automation, data mining and predictive analytics that align business requirements. Our projects vary greatly and your responsibility will differ based on the focus of the client engagement and your skillset, but could include and may require you to:

• Work at the intersection of business and technical teams to design, build and deploy solutions that help our clients achieve their strategic ambitions and solve their business problems.
• Evaluate business architecture, processes and data to identify GenAI use cases and opportunities to unlock benefits such as improved efficiency, cost and growth.
• Articulate the value case and costs of using GenAI to support an agreed outcome.
• Apply your knowledge on the available tools and capabilities, selecting the most appropriate tool to fit the business problem we are solving (including a view on vendors, products and features).
• Manage the entire project lifecycle, from inception to completion, including timelines, budgets, and scope.
• Communicate project progress, risks, and issues to clients and stakeholders, and provide recommendations for addressing any challenges that arise.
• Oversee the implementation of data privacy and security guardrails throughout project lifecycles – including the implementation of ethical AI guardrails.
• Stay up-to-date with the latest advancements in AI technology and identify opportunities to incorporate new tools and techniques into client solutions.
• Help Deloitte scale its GenAI transformation capability across our banking team.
• Develop and generate thought leadership on GenAI, as our clients look to scale this technology across their businesses.

Connect to your skills and professional experienceAssignments will be focused across the full spectrum of the Banking market. Build the future of customer service or operations using GenAI – transforming the way clients are serviced and colleague roles are structured. Challenge how Banks leverage this new technology to drive wider operating model changes to teams, role definitions and skills. Deliver complex transformations across the Banking market in the UK or internationally. Re-design the operating model to enable the organisation of achieving strategic ambitions. Support our clients to shape and address their risk and regulatory agendaEssential Skills:

• Experience delivering multiple GenAI tools, such as Google Cloud AI, Microsoft Azure AI, AWS or IBM Watson creating new solutions and embedding into operational landscapes
• Experience delivering chatbots, virtual assistants and intelligent automation effectively
• Bring a view on the risks and issues (business and IT), and mitigate these through design and deployment
• Proven experience within a Bank, working closely with or within transformation in this space or a tier 1 consulting company with deep experience in translating GenAI solutions to solve business challenges
• Subject matter expertise in one or more detailed areas of the Banking market (e.g. Retail or Commerical Banking industry) key banking trends e.g. transformation drivers, regulatory, economic, and business factors) or disruptive technologies (e.g. Generative AI, and Digital) that are driving change and impacting business models of key institutions
• Experience of delivering within projects or leading workstreams on transformations such as process re-engineering or cost reduction using Gen AI capabilities
• Ability to co-create new solutions that excite and address key client challenges
• Able to articulate complex ideas to all levels of an organisation, and effectively lead and manage all key stakeholders and team members, resolving issues, competing demands and conflicts
• Manage and develop diverse teams within an inclusive team culture
• Experience of working in Agile delivery frameworks, especially in a Banking environment environments including Scrum
• Passionate about making an impact

Connect to your business – ConsultingDistinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Connect with your colleagues“I see my role as helping and preparing the business towards new ways of working and guiding them along the change journey. I am passionate about people and constantly thinking about how I can make change easier for any impacted team.” – Sophia, Consulting“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Consulting“I get to work on projects that help clients in a sector I feel truly passionate about.” -Rhiannon, Consulting“It’s such an inspiring place to work; everyone you talk to is working on something interesting.” – Gillian, ConsultingOur hybrid working policyYou’ll be based in London with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you’ll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next stepA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLCONS BABSOP

Expected salary

Location

London

Job date

Wed, 03 Apr 2024 23:11:48 GMT

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