General Manager – Quality and Continuous Improvement

• Maximum Term Contract, Full Time (1 FTE)
• La Trobe Street, Melbourne CBD
• Attractive Salary plus super and salary packaging

Role Purpose

The General Manager Quality and Continuous Improvement is a new, exciting, and innovative enterprise-wide opportunity for those seeking to lead, change and enhance practice at an organisational level. As part of the Good Shepherd Australia and New Zealand (GSANZ) Senior Leadership Team, this role is accountable for leading Good Shepherd’s Clinical Governance platform.

This critical role will contribute to the growth, development, and continuous improvement of clinical services across the organisation. The role will oversee the development and operationalisation of new services as they pertain to client service delivery. Working closely with Executive and Senior Leaders across the organisation, the role will drive practice quality and enhance the professional culture of client facing staff through the consolidation and implementation of the GSANZ 2023-27 Strategy, practice frameworks, communities of practice, advanced clinical training, reflective practice, and operational plans.

Key Responsibilities

• Provide leadership and guidance based on practice data and contemporary research that delivers continual business improvement to service delivery outcomes.
• Liaise with Executive General Managers and General Manager about implementing the requirements of legislation, funding requirements and contracts while understanding the individual needs of the client.
• Works with senior leaders, from both the Good Shepherd Institute and Ecological Enablement (Divisions of GSANZ), to co-develop and then implement new evidence informed/based programs together with the General Managers Client Services.
• Prepare and present comprehensive reports, briefings and submissions on complex service, practice, policy, and operational matters for Executive team, and/or CEO.
• Develop a culture of evidenced based business improvement through secondary consultation, case reviews, clinical professional development, and reflective and evidence-based practice.

About you

• Post Graduate qualification (Masters or PhD) in Psychology, Social Work, or other related allied health field.
• Minimum 10 years Executive Level experience in community Services, Allied Health, or Government.
• Demonstrated excellence service development and clinal frameworks and services.
• Demonstrated extensive experience of specialist clinical practice knowledge and application of an area relevant to work with vulnerable women and families.
• Demonstrated capacity to transform conceptual and strategic thinking into operational and sustainable practice.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.  

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)

• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Employee Assistance Program, a free and confidential counselling service
• + more

How to apply

Please click ‘Apply Now’ to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria.  Please apply as soon as possible, applications are considered as they are received.

To view the position description click here or visit our Careers page on our website.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.