Global HR Partner – East Africa
Reports to Director, Talent & Seeking
Full time tendersglobal.net February 2024 tendersglobal.net Based in Kigali, Rwanda or Kampala, Uganda
Portfolio: Supports Rwanda, Uganda, South Sudan, and DRC
Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.
A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!
We strive to represent the diverse communities we serve. Applicants who contribute to this diversity and those who bring lived experience with displacement are strongly encouraged to apply.
About the Department: Office of the People
We are the Office of the People and our mission is to support all of the people who work to deliver the Alight experience—our staff, volunteers, incentive workers, candidates – every person within Alight. We help people navigate the complexity of our space and offer them ways to orient, connect, and flourish with tools and structures that are clear, accessible, and consistent. We hold Alight culture sacred and use our values as a North Star to guide our work and behaviors, creating a safe and inclusive environment for all. We honor these commitments with a promise of confidentiality and follow through to each person we serve.
About the Team
The Talent Team helps find, welcome, and retain amazing people across the Alight family of organization (Alight, Eastern Congo Initiative, Questcope, ORAM, and Kuja Kuja). Partnering and collaborating with HR Leads worldwide, we guide, support, and advocate for our 2,500+ people along the employment and volunteer journey at Alight. The primary vehicles through which we do this are seeking/hiring, onboarding, learning & growth, career pathing & succession planning, and performance management. We stay focused on creating value for our customer by listening, staying nimble, and bringing important conversational questions forward that champion Alight’s people, culture, and values. We collaborate across an integrated team within the Office of the People including benefits, compensation, & compliance and engagement & wellness.
About the Role
Working closely with the Office of the People team and assigned Enterprises and Enterprise HR Leads you will provide full complement of strategic People and HR support, creating and aligning strategies to ensure successful achievement of organizational goals and objectives. You think big-picture and systems level change and also roll up your sleeves and dig into the day-to-day details that get us there. You’ll be guided by and receive support from the Director, Talent & Seeking and collaborate with the wider Office of the People team. Simply put, your purpose is to provide reliable and consistent support to your portfolio countries and programs that advances the organization’s ambitious people management, talent development and retention efforts.
You’ll know you’re doing well if…
⁻ You’re acting as a guide, ally, and solution-finder with your People and HR colleagues, you are accessible and proactive in your relationships with HR Leads in your portfolio.
⁻ You’re helping to create oneness, equity, and transparency in our People processes, tools and policies across the global organization, and facilitating learning across HR and all teams on the same.
⁻ You’re successfully supporting in seeking and finding people to join Alight, and supporting their onboarding, development, retention and growth and experience within the organization.
⁻ You’re consistently referring to Alight’s beliefs, promises and values as you make decisions, provide guidance and design the employee journey and experience at Alight, including during the more difficult moments in that journey (i.e., exits, conflict resolution, performance management, safeguarding, PSEAH).
Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:
Key Responsibilities
You will be assigned a portfolio of 3-5 countries/programs, and working collaboratively with the respective HR lead for each country or enterprise, including coordination with the Global Office of the People team, you will be responsible to support and actively contribute toward the following:
Workforce planning and Talent Management 10%
– Participate in identification of staffing needs for all positions.
– Support and contribute during country specific budget discussions on HR staffing requirements
– Inform and contribute to Talent Management strategy globally.
– Ensure succession planning engagements.
– Provide support with Staff offboarding and dignified exits
Recruitment & Orientation 25%
– Provide effective support in recruitment processes for assigned countries
– Engage and support country HR staff on both global and local recruiting strategies as hiring needs are identified within assigned countries.
– Ensure onboarding, orientation and tone-setting for new employees and consultants
– Lead in recruitment process for new country office start-up phase, provide direct support (reviewing resumes, interviewing local candidates).
Compensation, Compliance and Benefits 15%
– Provide guidance to HR leads for assigned Countries’ Compensation, Compliance & Benefits (insurance, labor law, policies, pensions, PAYE)
– Ensure regular and up to date salary survey data is available per country
Safeguarding, PSEAH, Engagement, and Belonging 20%
– Coach, advise and support assigned Alight & affiliate HR leads on new as well as refresher trainings and sessions.
– Support assigned countries in investigations, assessments, reviews and reporting mechanisms.
– Serve in interim HR assignments for the assigned country programs as needed
– Provide leadership in staff engagement, staff care, and community building for the portfolio, in close collaboration with the global Engagement & Wellness team.
– Support DEI/Belonging interventions and activities for assigned portfolio
Policies, Procedures, Compliance 10%
– Support assigned enterprises with their respective People/HR policy, standards, and practices while ensuring compliance.
– Support in receiving, reviewing, and consolidating required periodic reports and documentation: surveys, retention/turnover trends, hiring metrics/recruitment, etc. reports
– Facilitate global compilation of Employee Statistics – Quarterly, monthly, and as may be requested.
– Follow up on and ensure Covid and any pandemic tracking and running monthly reports as required.
Learning and Development 20%
– Ensure HR leads provide training on tools and resources to support and strengthen local HR operations
– Help HR teams to implement and adopt global technology solutions; this may include but not be limited to global HR SharePoint site, HRIS, ATS, Serenic HR, etc.
– Contribute to department learning and sharing with country HR leads and global team, creating a spirit of a borderless HR culture.
– Collaborate on co-designing or making accessible meaningful learning & growth offerings that are inclusive for all teammates (front line staff, managers, STM, etc.).
– Support performance systems including ad hoc performance support and training interventions as needed
Other duties as assigned
Travel:
As required in support to assigned countries/enterprises. Expect 20-25% of time, though may fluctuate depending on needs.
Must haves:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine
Skills, Qualifications and Experience
- Prefer at least eight years of relevant experience working in the Global HR/People field with expertise in the full cadre of HR with INGO, public institutions.
- Prefer experience and familiarity with East Africa region labor and HR standards.
- Demonstrated experience and comfort utilizing online content and project management systems.
- Incredibly organized, takes responsibility for follow-up and follow-through
- Proactive, curious, and self-motivated
- Strong interpersonal skills and highly collaborative
- Experience in hybrid and distributed work environments spanning global time zones; demonstrates excellent communication skills, time management, and adaptability.
- Excellent listener; able to formulate strategic questions.
- Excellent organizational and interpersonal skills; ability to prioritize multiple tasks, meet deadlines, and be flexible.
- Proven experience working within diverse groups and communities.
Qualities top candidates will possess
- Strong attention required.
- Hustler—ability to prioritize workflow and work under pressure and in a fast-paced environment with minimal supervision and in a team environment
- Demonstrated good judgement and decision making. Responding to situations in a calm and productive manner while bringing immediate attention to situations that warrant it
- Ability to deal effectively in stressful situations
- Ability to deal with ambiguity and competing priorities
- Must demonstrate a high level of professionalism and confidentiality
- Highly personable with high energy levels and a good sense of humor
- Takes an open-minded and open-hearted approach to growing, learning, and communicating with people from around the world
Alight
We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org
Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.