Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Office/Unit/Project Description
The United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is the organization’s primary provider of high-quality products of ICT systems and Green Energy services to a global network of 155+ country offices and UNDP partners worldwide. The mission of the ITM Smart Infrastructure Services is to “Create Smart Facilities, build local Capacity and Inspire and Movement”, which guarantees efficient, innovative, and sustainable management of technologies for UN facilities, and consistency with Sustainable Development Goals (SDGs). The Smart Facility solutions include Green Energy services, Connectivity, Security and IoT and Data. ITM offers a framework of best practices to deliver resilient, highly available and sustainable business solutions that flourishing innovation throughout the organization. To support the transition to next generation infrastructure of UNDP, ITM manages and monitors the operation of the ICT infrastructure and Smart Facilities resources in global UNDP premises.
The UNDP ITM unit in Copenhagen is growing its team to bolster support for Internet of Things (IoT) initiatives, in line with the organization’s digital transformation agenda and Smart Facilities initiative. IoT stands as a cornerstone of the Fourth Industrial Revolution, offering vast potential within its expansive technology landscape. ITM is building IoT-As-A-Service portfolio using sensors-based devices and transmission technologies such as LoRaWAN, BLE, Zigbee, NB-IoT, LTE-M, etc in order to provide Smart UN Facilities in UNDP Country Office globally.
The Global IoT analyst is responsible for building IoT network, installing the sensors/gateways, and provide continuous operation support. The analyst is also playing a critical role in expanding IoT service in the whole UN System. The Analyst answers all inquiries, respond to emails and perform in-person support sessions which require a combination of technical and interpersonal attributes, good judgement, clear communication skills and the ability to help others are integral qualities
Duties and Responsibilities
- Set up IoT network and Digital Twin infrastructure for the IoT foundation project in UNDP Country offices and government projects sponsored by UNDP under the umbrella of Smart Facilites concept. Integrating the solutions with IoT Platform in Azure, testing the sensors and the gateways, testing the whole infrastructure chain, and providing full operation support after commissioning.
- Provide technical support to IoT foundation project in UNDP Country Offices and other Smart Facilites projects related to network and connectivity. Resolve issues related to networks and Smart Facilities services using standard troubleshooting procedures and resolve any infrastructure-related issues according to SLA.
- Handle incoming incidents escalated through the internal ticketing platform and monitor alarms sent by NMS. Escalate complex incidents or issues requiring vendor or Level-3 support intervention.
- Facilitate capacity-building exercises by assisting in the preparation of global webinars and trainings, providing on-site operational support as required by UNDP Country Offices with guidance from the team lead.
- Contribute in developing the operational support system to provide efficient responses and develop guidelines for end-user training, related to IoT and Digital Twin projects.
- Support ICT managers with requested non-technical and technical support requirements of UNDP Country Offices through consultation with the supervisor. The incumbent will closely collaborate with other ITM internal teams and provide support as needed.
- Write documentation related to IT support operations, including procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 for both the rollout process and documentation.
- The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Institutional Arrangement
- On a day-to-day basis, the Global IoT Analyst will be working with and directly reporting to the Manager of Smart Infrastructure and Connectivity Unit (SICU) and ICT Specialist for IoT projects.
- The Global ICT Advisor/Chief of SIS has the overall responsibility to guide the team
- Progress reporting will be done in the monthly team meeting and also Weekly SICU meetings.
Competencies
| Core |
| Achieve Results: | LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline |
| Think Innovatively: | LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements |
| Learn Continuously: | LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback |
| Adapt with Agility: | LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible |
| Act with Determination: | LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident |
| Engage and Partner: | LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships |
| Enable Diversity and Inclusion: | LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination |
| Cross-Functional & Technical competencies | Thematic Area | Name | Definition | | Business Direction and Strategy | System Thinking | Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system | | Digital and Innovation | Internet of things (IoT) advice | Knowledge of how IoT works, and ability to advise on the opportunities and challenges for governments and society | | Digital & Innovation | Data engineering | Ability in programming languages such as SQL, Python, and R, be adept at finding warehousing solutions, and using ETL (Extract, Transfer, Load) tools, and understanding basic machine learning and algorithms | | Information Management & Technology | IT Security Management | Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable. | | Information Management & Technology | Network, Communication and Infrastructure Management | Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. | | Information Management & Technology | IT Service Delivery & Operations | Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable | | Information Management & Technology | IT Project Management | Capacity to manage ICT projects, using IT methodologies and approaches such as agile deployment and/or waterfall system development methods. PMP and PRINCE2 certification or equivalent desirable | |
Required Skills and Experience
| Min. Academic Education | Advanced university degree (Master’s Degree or equivalent) in Electronic Engineering, Computer Science, Data Science or related field is required. Or A first-level university degree (bachelor’s degree)in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree. Holding any industrial certificates such as CCNA, CMNO, CompTIA A+, CompTIA Network+, CompTIA Security+, CISSP, CEH, CISM, PRINC2/ITIL/PMP/ISO20000 will be an added advantage |
| Min. years of relevant Work experience | Minimum 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant work experience, preferably in the area of IoT/IT and Digital Twin field or relevant; |
| Required skills and competencies | Experience in IoT technologies such as IoT Security, IoT Analytics, IoT platform, IoT connectivity/communication, IoT Device Management, Azure IoT Hub, Azure IoT Central is required; |
| Desired additional skills and competencies | - Knowledge on MQTT, Webhooks, REST API, Node-Red, FTTT, Grafana, Time Series Database, HTML, CSS, JavaScript, Python, JSON will be an advantage;
- Experience in Network Infrastructure troubleshooting and maintenance, LAN/WAN technologies, Hardware configuration including network switches and routers, Identification and prevention of any potential network issues will be an advantage;
- Experience in understanding cloud computing strategy and cloud-based infrastructure technologies, in order to apply it in developing infrastructure setup will be an advantage;
- Experience in developing scripts to automate Infrastructure management/operation tasks is desirable;
- Ability in effectively disseminating information through clear communication is desirable;
- Experience in efficiently handle and manage ICT projects based on PRINCE2 or PMP or other standards is desirable;
- UN experience is desirable;
|
| Required Language(s) (at working level) | - Fluency in English is mandatory;
- Fluency in one or more additional UN languages will be an asset.
|
| Professional Certificates | Holding any industrial certificates such as CCNA, CMNO, CompTIA A+, CompTIA Network+, CompTIA Security+, CISSP, CEH, CISM, PRINC2/ITIL/PMP/ISO20000 will be an added advantage |
Disclaimer
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Scam warning
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.