Global Support Manager (m/f/d)

JOB DESCRIPTION

Reset is looking for an operations professional who is passionate about overseeing our diverse operations and enhancing our German-language capacity in administration and finance. This role will also involve building and sustaining a positive organizational culture within a global network of nonprofit organizations united by a common mission and structure. Reporting to the Chief Operations Officer, the Global Support Manager will be an integral part of the Operations Team within the Reset Tech network. We are seeking an Operations Manager who is highly organized, detail-oriented, and prioritizes a people-centered approach to operations.

The position is based in Berlin, Germany, and will operate at 50% of full-time equivalent (FTE). During the training period, it may be necessary to increase the workload to up to 75% FTE, subject to mutual agreement.

All candidates invited to the first round of interviews will receive details about the prospective salary offer as part of the interview process.

POSITION RESPONSIBILITIES

• Maintain, evaluate, improve Reset’s grants and contracts management system in collaboration with the Head of Technology Product and Lead Developer as well as offer first level support for our partners and team members;
• Maintain, evaluate and improve Reset’s collaboration practices and tools in coordination with the Tech Team;
• Maintain, evaluate and improve Reset’s expense management processes, practices and tools;
• Maintain, evaluate and improve Reset’s people operations processes, practices and tools;
• Develop guides and FAQs to enhance user experience within a distributed team;
• Oversee administrative functions and serve as the Office Manager for the Berlin office;
• Support liaison with German-Language external finance and legal service providers such as bookkeepers, tax consultants and auditors to achieve financial management goals;
• Support liaison with German-Language external HR, facilities and communications service providers such payroll service providers to achieve operations management goals;
• Support the project management of Reset’s team building opportunities within Germany;
• Share information and capabilities with colleagues on the Operations Team to help mitigate key person risk
• Serve as a thought partner for colleagues on the Operations Team;
• Any other related tasks as assigned by the COO.

YOUR PROFILE

• Post-secondary training and/or experience in administration and finance;
• Keen interest and experience with software and information systems management within a distributed team;
• Ability to manage and prioritize multiple projects and simultaneous deadlines while building rapport cross-functionally;
• High confidence with managerial skills for both in-house processes and relationships with external vendor partners;
• Ability to balance attention to detail with swift execution;
• Highly-organized self-starter able to work independently;
• High degree of comfort in a start-up environment with a “hands-on” attitude to take on opportunities to increase experience and skills;
• Effective communicator with cultural sensitivity;
• English and German language proficiency are highly desirable.

WHY US?

Reset believes that diversity and inclusion make us more successful in our work, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or national law.

At Reset, we strive to create and maintain a healthy culture within our international network of team members and partners. A culture based on mutual respect, goodwill, and the joy of achieving change together yields the best outcomes in our work. 

To support this commitment, we offer a competitive salary, an annual 30 days of PTO (1 FTE) along with a range of benefits including employer pension contributions, supplementary health insurance, and access to professional development funding. These benefits reflect our investment in the well-being and growth of our team members, enabling them to thrive both personally and professionally as they contribute to our collective mission.

TIMELINE AND CONTACT

Application Deadline: June 2nd 2024
Screening: June 3rd to June 5th 2024
First interviews: June 10th to June 15th 2024
Second interviews: June 17th to June 28th
Final selection deadline: June 28th 2024
Start date: preferably between July 15th and September 1st

If you have questions don’t hesitate to contact us under jobs@hire.reset.tech.

Click on the APPLY NOW Button further down and send in your application.

ABOUT US

Our mission is to support a “reset” of the relationship between media and democracy in the digital age to ensure that the public are more informed and less divided. We seek to neutralize the threats posed to democracy by digital media monopolies and restore the power of information technology as a force for effective self-government.

In practice, Reset is a hybrid organization. We are directly engaged in research, policy development and advocacy. We also serve as a multi-donor, managed fund using a directed investment model to redistribute the capital of its donor partners to highest and best use against a common strategy. Sitting within a federated structure of practitioners and aligned funders, the agility of this core fund is used to rapidly deploy networked capacity and expertise to capitalize on real-time developments in different parts of the world. We believe elevating the quality of the public debate and restoring a baseline of shared facts will make real progress more likely for every major challenge facing the world today — from climate change to racial justice, economic inequality to public health.

Incubated at Luminate Foundation, Reset is now an independent, coordinated network of organizations operating around the world.