Guest Services Duty Manager – Manchester (DLMDM)
Rapport Guest Services
Job IntroductionWe are extremely excited to be recruiting a Guest Services Duty Manager to join our Rapport team at one of Rapport’s most prestigious client offices in Manchester. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role managing the team to deliver a 5* memorable experience to our clients, guests, visitors, and key stakeholders, across the operation of all client floors and hospitality areas.The role incorporates client/contract management, enthusiasm about excellent service, building and maintaining client relationships to the highest standards. An inspirational leader will possess strong front-of-house and hospitality experience, will be enthusiastic about excellent service, and great at building and maintaining client relationships.This is a full-time, permanent role (40 hours per week, 8 hours per day), Monday to Friday with core hours on a shift rota basis between 7:30 AM and 6 PM, with some flexibility required to work outside of these hours when we have catering needs that are outside of the usual working hours (e.g., fine dining, evening events that require food services).Main responsibilities:
The ideal candidate will:
About the Company
Why Rapport?Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.About the CompanyRapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.Our most prestigious awards include:
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, , for further information and before applying to learn more about Rapport and our clients.We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
£35000 – 40000 per year
Manchester
Thu, 11 Apr 2024 04:34:26 GMT
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