Head Of Air Traffic Services

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Job Description

Within the Directorate Maastricht Upper Area Control Centre, The Air Traffic Management (ATM) domain is responsible for executing, sustaining and improving all ATM-related tasks within MUAC. It consists of the Operations Room and the operational support tasks, such as planning and capacity management. The maintenance and development capability for operational procedures, airspace, systems and tools in use, facilities management, change management (programmes and projects) and ATM training related activities are also part of the ATM domain.  

Your role will be to:

  • Lead and manage daily operations to provide safe and cost-efficient air traffic services, adhering to performance targets and regulatory requirements.
  • Co-develop MUAC ATM Strategy and objectives with other Heads of Unit and Head of Division in line with the overall MUAC Strategy and business objectives.
  • Implement the agreed MUAC ATM strategy and objectives, manage its range of domains, and resources (budget and personnel), ensuring the cost-efficient allocation and availability of all operational staff, processes and procedures to meet traffic demands and projects.
  • Improve and oversee the delivery of air traffic services and ensure a cost-effective and performance-based operational service that meets stakeholders’ and customer expectations.
  • Manage and develop the operational staff, ensuring competence levels are maintained.
  • Participate in the strategic evolution, development, and planning of future systems, processes and procedures by collaborating with other units within the ATM Domain in order to optimize services based on user needs.
  • Manage daily operations effectively in cases of contingency and crisis.
  • Develop and maintain an effective strategic network with various stakeholders (ANSPs, aircraft operations, FABEC forums, etc.) and promote and represent MUAC ATS fostering productive relationships.
  • Ensure efficient coordination of activities with internal and external partners (e.g., air traffic control centers, aviation authorities, airlines) to enhance air traffic management operations.
  • Act as a stand-in for the Head of ATM as needed, assuming leadership and decision-making responsibilities in his/her absence.
  • Carry out any other task in line with the main purpose of the job.
Required Qualifications, Experience & Competencies:
  • University studies of at least 4 years (e.g., Master’s degree) in a relevant area (Air Traffic Management, Aviation, etc.). or
  • University studies of at least 3 years plus one year of relevant professional experience or
  • Professional training of an equivalent level
  • Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
  • In addition to the above, a minimum of 20 years’ relevant professional experience including at least 5 years experience in management and strategic activities.
  • Experience in managing an operational service in the field of Aviation.
  • Experience in European Air Traffic Flow and Capacity Management (ATFCM) and airspace structure preferably in a multinational environment.
  • Experience in Operational Competence management
  • Knowledge and experience with advanced en-route operational concepts and airspace management
  • Knowledge of advanced operational planning
  • Project management skills.
  • Stakeholder Management skills.
  • Demonstrated commitment to values in line with MUAC DIRECT values, such as: fostering a diverse and inclusive work environment, upholding resolute integrity, embracing responsibility, striving for excellence, displaying courage for growth and resilience, and fostering effective teamwork.
  • Managing People: Encourages development as support to business objectives.
  • Strategic focus: Develops business/service strategy in line with Agency’s strategy
  • Customer focus: You know how to develop and implement service excellence concepts.
  • Communication: Adapts communication to different situations and audiences.
  • Managing change: Manages effectively the change process.
  • Ability to work in a multinational and multicultural environment.
  • Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
Source: https://jobs.eurocontrol.int/jobs/head-of-air-traffic-services-ats–noc-ma-2023-ad-728-1

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