Head Of Field Support (Delivery Assurance) – P4  

Are you a Head Of Field Support interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people? 

If so, an exciting & fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.  

DEADLINE FOR APPLICATIONS

Applications must be submitted by Thursday, March 28th, 2024 (11:59 PM CET)

WHO WE ARE

The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.  

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

ORGANIZATIONAL CONTEXT

In 2022, cash transfers accounted for almost 40 percent of WFP’s global assistance, totally US$3.3 billion. Most of this was sent to people in crises. When a disaster strikes, the first thing that people need is money to protect themselves and then to rebuild their lives. 

Delivering unrestricted cash is key to giving people the flexibility to buy what they need and is portable if they are on the move. WFP’s use of CBT in emergencies has grown significantly, yet its use in the first phase of the response remains modest. With a focus on preparedness, speed, reduced requirements, lean processes, assurance and a higher risk appetite, WFP can ensure its emergency response using CBT remains simple, fast, flexible, and adaptable. 

Knowing how to use and adapt everyday technology so that people can sign up for assistance quickly and easily is key to ensuring that the food or cash goes to the right people. How we collect and manage people’s personal information sets the stage for our relationship with them throughout the humanitarian response. WFP is using new agile and context specific approaches to “Identity Management” in emergencies, that are designed to ensure that WFP knows who is receiving the assistance, and that the experience of receiving assistance from WFP is a positive one. 

THE ROLE

WFP is recruiting a Head of Field Support (Delivery Assurance) to be part of the Delivery Solutions and Services team in support of WFP’s Cash operations globally. The incumbent on the position will be responsible for managing a rapid response team of cash transfer and identity management experts during emergencies, advising Country Offices on corporate Identity Management Assurance standards and implementations, and building knowledge management systems and materials to support WFP operations around the globe. This position plays a crucial role in bridging the gap between HQ, Regional Bureaux, and Country Offices, supporting Country Offices meet corporate cash and Identity Management Assurance standards. 
The incumbent will be part of the Delivery Assurance team based in Munich. The position reports to the Head of Delivery Support & Services Unit, who is also based in Munich and supervise a team of 10-15 people. 

KEY ACCOUNTABILITIES (not all-inclusive)

Emergency Response team

1.    Lead and manage a team of highly experienced cash transfer and identity management experts (Surge Team) capable of putting cash transfers and ID management in place in line with both the latest normative guidance and the practical realities of operating in the field in any context including in response to a rapid onset emergency. 
2.    Lead the coordination of the technical engagement on emergency delivery solutions and services with the emergencies coordination team and other units/services supporting emergencies in the APP and PGG divisions, Regional Bureaux, and Country Offices to ensure field operations are adequately prepared and have the capacity to implement cash transfers and ID management solutions as part of any crisis. 
3.    Advocate for resources after the surge capacity and ensure that the projects within the corporate scale-up operations are maintained and implemented. 
4.     Partner with the HR/Staffing Coordinator team to ensure pipelines of available talent to enhance overall emergency capability. Build a roster of national officers that can support with emergency deployments and supports the capacity building of Country Offices. 
5.    Manage and / or oversee preparation and dissemination of timely analytical and critical reports about the surge deployments for internal use in normative and solutions work. 

Technical advice and support

6.    Provide technical advice and support to Regional Bureaux and Country Offices to (proactively) assess and analyze cash and IDM requirements at the start of emergencies, the choice of objectives, activities, IDM assurance and transfer modalities and partnering with senior counterparts to ensure consistency with WFP policies, Executive Board decisions, and other relevant guidance throughout the response.
7.    Provide technical advice in partnership with the Cash Risk Advisor to ensure mitigation measures are in place for all key risks in corporate scale-up, corporate alert and corporate attention phases of operations, and that any risks or issues that require senior management level attention are escalated, resolved or managed as expeditiously as possible. 
8.    Manage or oversee preparation and dissemination of timely reports, speaking notes and other information products to prepare and inform management in different forums on corporate scale-ups in support of Regional Bureaux and Country Offices.  
9.    Manage or oversee the preparation and dissemination of information products on the state of preparedness and response for cash transfers and identity management in all corporate alert and corporate attention operations to senior management and Regional Bureaux. 

Knowledge Management

10.    Develop and manage the building of a knowledge management strategy and a variety of information products to support the Cash and Identity Management Assurance work for Regional Bureaus and County Offices.  
11.    Manage or oversee the knowledge management products and communications on the normative framework on emergencies to senior management, Regional Bureaux, and Country Offices. 

12.    Lead, motivate, and develop a substantive team to enable high performance. 
13.    Take responsibility for an equitable and inclusive workplace which incorporates all dimensions of the WFP diversity and inclusion framework. 
14.    Other duties as requested. 
 

QUALIFICATIONS & KEY REQUIREMENTS

Education:
 
Advanced University degree in International Relations, Economics, Nutrition/Health, Agriculture, Environmental Science, Social Sciences, Management, or other field relevant to international development assistance, or First University Degree with additional years of related work experience.
 
Experience:
 
Minimum eight years of relevant postgraduate professional experience in designing and implementing cash and assurance programmes.
Experience managing diverse teams.
Sound end-to-end knowledge of cash transfer and/or Identity management approaches.
 
Language:
 
Fluency (level C) in English.
Any other UN languages, a plus.

MORE ABOUT YOU

Strong background in developing emergency preparedness and response action plans in multiple contexts.
Experience in project assurance as well as monitoring operational success and suggesting areas of improvement.
Strong stakeholder management and networking skills.
Strong interpersonal, communication, writing and presentation skills.

WFP LEADERSHIP FRAMEWORK

These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Leads by Example with Integrity
Lives the WFP values and shows humanity and integrity by role modelling care for others

Drives Results and Delivers on Commitments
Delivers on commitments and adapts readily to change

Fosters Inclusive and Collaborative Teamwork
Is inclusive and collaborative, and contributes to a culture of learning and personal growth

Applies Strategic Thinking
Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

Builds and Maintains Sustainable Partnerships
Builds and nurtures  external partnerships and collaborates with partners to deliver common objectives. 

TERMS AND CONDITIONS

This is an International Professional position and is open to all nationalities.
The selected candidate will be employed on a limited fixed-term contract of 2 year renewable.
Limited Fixed-Term Appointment (LFT) position is a non-mobile staff appointment in the international professional category for a limited period for up to 4 years. The position is based in Munich, Germany and the selected candidate will be expected to relocate. Incumbents of LFT positions are not eligible to apply for other mobile positions advertised internally through the Reassignment.
WFP offers an attractive compensation and benefits package in line with ICSC standards (http://icsc.un.org) including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.

REMINDER BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
• Once your profile is completed, please apply, and submit your application
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at [email protected] in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

This is how cinfo can support you in the application process for this specific position: 

• Application preparation: Before you apply for this position: Improve your application documents by registering for a Job Application Support. Our coaches are here to help tailor your application to the requirements of the job (service provided at your own cost). 
• Interview preparation: When invited to the interview: Prepare for the interview by registering for a Job Application Support. 
• Additional services for  Swiss nationals who get invited to  the selection process (written test, interview, assessment centre, etc.): 
  • Let us know by writing to [email protected]. We flag matching applications to HR partners and SDC/SECO for visibility. 
  • Benefit from free interview/assessment preparation by registering here: Interview and Assessment Centre Preparation for Jobs in Multilateral Organisations. Our coaches stand ready to help prepare for upcoming interview/assessment centre.​