Head of Operations Human Mobility Hub – Middle East Office

What we are looking for:

A seasoned professional with senior management experience working in complex and volatile contexts with protracted crises and refugee hosting countries to lead as the Head of Operations, ensuring the effective setup, development and management of the Human Mobility Hub (HMH) operational functions.

The Head of Operations will lead the implementation of a high-quality, holistic programme and therefore must have significant understanding of North Africa’s humanitarian, political and socio-economic context, and main challenges affecting people on the move in North Africa

What you will do:

Development and management of systems:

• Responsible for developing and managing the operating model strategy of the HMH to maximize viability, cost-effectiveness, and overall value.
• Develop HMH Standard Operating Procedures to ensure that support, program, and Health Safety and Security (HSS) coordination mechanisms and procedures are in place for an effective and efficient response.
• Responsible for the HMH support function, compliance and risk management systems.
• Responsible for the Partnership contracts management under the HMH.

Operational Management:

• Manage and operationalize the HMH operations in line with HMH strategy and defined operating model
• Responsible for the day-to-day operational oversight of the HMH, including the management of logistics, finance, and the monitoring and evaluation (M&E) functions
• Act as the primary focal points for the coordination of functions of HSS and Access with the MENA Regional Office
• Responsible for the master budget development including assessing and monitoring costs and resource allocation needs.
• Monitor logistics and procurement to ensure efficient and timely delivery of resources
• Responsible for coordination of monitoring activities and line management of MEL functions of the HMH
• Responsible for overseeing the HMH recruitment in close collaboration with MENA Human Resources and ensure that staff are trained and are aware of the minimum standards and have the specific knowledge to carry out their responsibilities in a safe and effective manner

Partnership Management

• Responsible for developing the HMH Partnership Management System, including the creation of Standard Operating Procedures for HMH internal operations and collaboration with partners.
• Oversee partnership management procedures, complementing the role of Programme Development Managers, who serve as the primary contacts for programmatic development with partners.
• Lead and coordinate the due diligence processes for partners as part of the partner selection.
• Responsible for managing partner contracts, which includes preparation, review, and monitoring.
• Provide recommendations and feedback to the HMH team on improving partnership approaches and processes.
• Engage with Regional Office for support from relevant NRC staff and departments, as required for the smooth functioning of the operations.

Resource mobilization

• Support resource mobilization efforts aligned with HMH’s programmatic strategy and manage the HMH grants function
• Deputize for the HMH Director upon delegation and as necessary

Please download the detailed job description to learn more about the position.

What you will bring

• Minimum 4 years’ experience from a senior management position either as Head of Operations, Head of Support, Chief of Party or a similar role for a humanitarian organization
• Experience from working in complex and volatile contexts with protracted crises and refugee hosting countries. Prior experience working in the MENA Region is mandatory.
• Significant understanding of North Africa’s humanitarian, political and socio-economic context, and main challenges affecting people on the move in North Africa
• Resource allocation and costs expertise
• Expertise working with local actors is mandatory
• Demonstrated experience in compliance and development of support systems
• Budgeting, resource allocation and resource mobilisation
• Excellent written and oral communication skills in English. French and/or Arabic is highly desirable.

What we offer

• Duty Station: Any NRC country office in MENA (Jordan, Iraq, Lebanon, Libya, Tunisia, Palestine, Syria, Yemen)
• Contract: 12 months (Fixed-term renewable based on performance, funding and need for the position)
• Travel: Upto 30% within the areas of operations (mainly MENA)
• Salary/benefits: grade 11 on NRC’s salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Why NRC? NRC currently has over 3,000 staff across the Middle East dedicated to assisting people affected by conflict in Jordan, Syria, Lebanon, Iraq, Palestine, Libya, Tunisia and Egypt. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Education, Shelter, WASH, Livelihoods and Food Security, and Information Counselling and legal Assistance (ICLA) to vulnerable displacement- affected people.

NRC’s Human Mobility Hub (HMH) is aimed at improving understanding of human mobility today and in the future. It introduces innovative partnership models forging long-term strategic relationships in fragile contexts with Local Actors. Through in-country partnerships and collaboration, the Hub will promote effective responses to human mobility trends and the protection of people on the move. The Hub will produce strategic analysis, regional linkages and capacity sharing to advance the protection of migrants, refugees and asylum seekers in transit and displacement settings.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts.
• join a work culture that empowers every employee to share ideas and take responsibility.
• be part of a welcoming and supportive community committed to human dignity.

ABOUT US

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.