Join Us as Head of Programmes: Lead Meaningful Change in the Community, drive impact and empower lives!
NZF is looking for an experienced professional with the skills and expertise to join the team as Head of Programmes.
As the Head of Programmes at NZF, you will be instrumental in shaping the strategic vision and enhancing the operational effectiveness of our Zakat distribution initiatives. In this role, you will directly oversee the Community Zakat Programmes, and Hardship Relief Programmes, ensuring they achieve maximum impact for our beneficiaries and community partners.
As the Head of Programmes at NZF, you will play a pivotal role in steering the strategic vision and operational efficiency of our Zakat distribution initiatives. This role involves direct management of the Community Zakat Programmes, Empowerment Programmes, and Hardship Relief Programmes, ensuring they deliver maximum impact for beneficiaries and community partners.
The Head of Programmes will lead and oversee the execution of these three core Zakat distribution programmes, ensuring each programme meets its objectives and key performance indicators. This role requires strong project management skills to coordinate and drive the successful delivery of each area.
A key aspect of this role is people management. You will manage a large team, including the Community Zakat Programmes Manager, the Empowerment Programmes Manager, and the Application Services Manager. You will foster a collaborative and high-performing team environment, setting individual goals, conducting regular performance reviews, and ensuring alignment with the overarching strategic direction of NZF.
Regular team meetings and daily check-ins will be a staple of your approach, fostering effective communication and collaboration across the team. Beyond day-to-day operations, you will be instrumental in managing risk within the department, proactively identifying and mitigating potential risks to ensure the resilience of our programmes. Moreover, you will cultivate a culture of continuous improvement and learning within the department, ensuring that our service delivery and operations are consistently advancing to better serve our beneficiaries.
Collaboration is essential, both within the organisation and with external advisors, including Shariah Advisors. You will actively seek feedback from applicants and community partners to inform ongoing improvements and ensure our services are responsive to the needs of the community. Additionally, you will work in tandem with the Head of Technology to integrate innovative technological solutions that enhance programme design and solve complex issues, thereby improving service delivery and efficiency.
Innovation and problem-solving are at the heart of this role. You will work closely with the Director of Operations and other executive leaders to implement strategic initiatives that resonate with NZF’s mission. By leveraging data analysis, reporting, and insights, you will ensure that our programmes are continually refined and improved to maximise their impact.
In essence, the Head of Operational Programmes is the linchpin that ensures the effective orchestration of NZF’s critical programmes. This role navigates the intersection of service, delivery, team management, and risk mitigation.
Responsibilities
Strategic Vision and Leadership
– Provide leadership, coaching, support and direction to the Programmes team, ensuring alignment with the overarching strategic vision of NZF, fostering a collaborative and high-performing work environment.
– Support the Director of Operations in implementing strategic initiatives and driving innovation within the Programmes team, with a strong focus on technology-driven solutions and innovation.
– Drive data analysis, reporting, and insights to actively support and contribute to the strategic direction of the organisation.
Programme Oversight
– Manage and oversee the Community Zakat Programmes Manager, the Empowerment Programmes Manager, and the Application Services Manager.
– Translate NZF’s mission into impactful outcomes through effective leadership and guidance.
– Provide timely updates on programme status, risks, and emerging issues to the Director of Operations.
Service Design and Improvement
– Lead the design, delivery, and continuous refinement of Zakat programmes to maximie impact for direct applicants and community partners.
– Collaborate closely with internal team members, executive leadership, and external advisors, including Shariah Advisors, to ensure effective service design.
– Foster an iterative approach, actively seeking feedback from applicants and community partners for ongoing service improvements.
– With a focus on programme quality look to implement sector initiatives such as the Core Humanitarian Standards within our programmes
– Build and maintain strong relationships with external stakeholders, including community leaders and partner organisation for delivery of programmes.
– Develop and track KPI’s to measure success and impact of the programmes, making data driven decisions
Team Management
– Conduct regular team meetings and daily check-ins to foster effective communication
– Establish individual goals for team members aligned with the overarching strategy.
– Facilitate regular performance reviews to ensure continuous alignment with strategic goals.
Risk Management
– Manage risk mitigation meetings within the department, proactively identifying and mitigating potential risks to ensure programme resilience.
– Implement strategies to safeguard the successful delivery of programmes, contributing to the overall risk management framework.
Learning Process and Continuous Improvement
– Foster an effective learning process throughout the department, promoting a culture of continuous improvement in service delivery and operations.
– Actively contribute to the identification and implementation of best practices within the Programmes team.
Approach
Comply with relevant legislation and regulation ensuring that good practice is observed
Understand and support the vision mission and aims of NZF
Adhere to champion NZF’s Policy and practice on safeguarding
Ensure the approach is coordinated with key stakeholders across the organisation
Undertake any other duties requested by the line manager to commensurate with the role
How to apply
This is an exciting opportunity to significantly impact the community by helping those in need and strengthening the reach of NZF’s initiatives. Please click on the link for more information – Head of Programmes – NZF
To apply, please email a cover letter and CV to Shakil Sidat, Director of Operations, at [email protected].
The cover letter must show why you are a suitable candidate, demonstrating any relevant knowledge and skills, experience and behaviours that match the requirements for the post.
The cover letter should not exceed two sides of A4 and should include the names, job titles, email addresses, and phone numbers of two referees (we would only follow up on these after a successful interview).