Head of Research, Analytics & Impact

About Relationships Australia

Relationships Australia NSW (RANSW) provides a safe, judgement-free environment where individuals, couples and families can address the critical matters impacting their relationships, and their lives.

About the role

As an integral member of the Leadership Team, you’ll assist in shaping and delivering an industry leading research, analytics, operational insights and impact evaluation capability. You’ll work collaboratively with the CEO and leaders in the Growth & Strategy and Operations & Customer Service divisions to develop and deliver policy research and co-design projects that extend the existing evidence base in family and relationship services, domestic and family violence, and mental health.

Leveraging newly integrated solutions, including automated client surveying capability and modern data platforms, you’ll drive the team’s implementation of self-service operational and outcomes data for business leaders, coupled with mixed methods analytical capability to support the organisations understanding what services work for whom and when. You’ll translate complex data into information that can be used by practice and operational leaders to make decisions, and to explain service impact to external stakeholders, including submissions to government for advocacy purposes.

In addition, you’ll manage a high performing team of researchers, evaluators and data specialists, to deliver:

• influential applied research to drive quality standards of practice, innovation and advocacy
• a rigorous social impact framework, supporting evidence-led decision-making within Relationships Australia NSW and across the sectors we work in
• expand the organisations access and use of data to uplift service delivery capability through robust data driven decision making
• sector-specific research in relation to our products and services to enable the successful retention of existing funding
• critical insights in support of both the identification of new revenue lines, funding and grant opportunities and the submission of high quality data informed applications

Details

• Permanent, full-time role with hybrid working options available for the right person
• Based at Macquarie Park
• Approximately $150,000 base salary (depending on skills & experience) plus super, salary packaging benefits (if you’ve never worked for a NFP visit www.salary.com.au to find out how this translates to more in your take home pay)

What you’ll bring

• Tertiary qualifications in social impact measurement, evaluation, business analytics or equivalent
• Demonstrated experience of leading impact strategies in a community services context
• Experience working with service users and an understanding of participatory and co-creation methods
• Demonstrated experience managing the full suite of a research and insights function with a strong commercial mindset
• Strong leadership, stakeholder and influencing skills with proven ability to translate strategy into programs of work

Why work with us?

• Make a genuine difference to the relationship wellbeing of individuals, couples and families; everyday!
• Work alongside people who truly care about what you achieve. Grow with us as a team
• We offer many benefits including flexible working options, salary packaging, additional leave days, Employee Referral Reward program and a fitness passport
• We value inclusion and belonging. We want a workforce that is reflective of all the communities we serve. To strengthen our inclusive practice we have employee action groups: Accessibility, Reconciliation, Gender, Sex & Sexually Diverse and Culturally and Linguistically Diverse
• We are committed to deepening our relationships with Aboriginal and Torres Strait Islander people. We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities

Next steps?

Interested? Apply online via the “Apply Now” button. Please email [email protected] using the subject line: Head of Research, Analytics & Impact enquiry via EthicalJobs if you would like further information or a position description.

RANSW requires the preferred applicant to undertake a National Criminal History Record Check and a Working with Children Check before employment.

It is a condition of employment from 1 January 2022, that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated to perform duties at any of our workplaces. If you are not medically eligible to be vaccinated against COVID-19, you must provide Relationships Australia NSW with acceptable evidence of having a health condition for which obtaining a COVID-19 vaccination is contraindicated.