Head of Support

What we are looking for

This is a key position within the country office structure in NRC Jordan. We are looking for candidates with senior management experience leading programme support functions in a humanitarian/ recovery context.

The successful candidate is interested in innovative approaches and building a learning culture. People management as well as change management experience is also a plus for this position.

What you will do

The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support for programme implementation.

Key responsibilities:

• Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation. Facilitate the support function’s strategic input to the development of the Country Strategy and Plan of Action.
• Lead the country office’s efforts to develop new and effective ways of working adapted to the changing operational landscape and the transition of NRC’s portfolio.
• Responsible for development of new country specific technical SOPs, guidelines and tools as well as compliance and adherence to NRC policies, guidance and handbooks and donor/auditor requirements.
• Responsible for ensuring quality and timely support to project implementation.
• Oversee the annual workforce planning exercise and associated change processes ensuring that human resources are in line with projected financial resources and operational needs.
• Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs.
• Responsible for organisational learning related to programme support and technical capacity building of support staff. Strengthen NRC Jordan’s approach to capacity building and training for its workforce in order to support the country office’s nationalization efforts.
• Lead ongoing efforts to improve data management, visualization and data protection within Support functions.
• Line management for support managers including Finance, Compliance, HR & Admin and Logistics and ICT.
• Member of the Country Management Group (CMG).

Please download the detailed job description to learn more about the position.

What you will bring

• Minimum 4 years’ experience from a senior management position in a humanitarian/ recovery context
• Allocation of resources and costs expertise
• Knowledge of market analysis and cash-based interventions
• People management experience – prior experience in a medium to large size country offices ( 200 + staff)
• Strong communication skills with fluency in English, both written and verbal. Arabic language proficiency is an added advantage.
• Demonstrated interest in innovation and learning.
• Demonstrated experience in the roll out and oversight of internal processes and experiences supporting transition processes is a value add.
• Experience with consortia is an added advantage as well as Arabic lang value add.

Understanding of and commitment to:

• organisational learning, quality management and development.
• working collaboratively with technical and operational colleagues within a matrix structure.
• Ability to work under pressure, independently and with limited supervision.

What we offer

• Duty station: Amman, Jordan .
• Contract: 24 months, renewable and accompanied.
• Travel: Approximately 20% in country.
• Salary/benefits: Grade 11 on NRC salary scales, with accompanying terms and conditions.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• This position is open to all candidates. Please ensure you attach copies of your academic and professional certificates.
• Internal candidates only: To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• If you have any questions about this role, please email [email protected] with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts
• join a work culture that empowers every employee to share ideas and take responsibility
• be part of a welcoming and supportive community committed to human dignity

Learn more about NRC