Head of Support (Erbil, Iraq)

NRC Iraq is looking for a Head of Support to join the mission. The role holder will be responsible to lead the Support Unit having overall responsibility for ensuring that NRC’s HR, finance, logistics, administration, and ICT systems provide relevant and adequate support to NRC’s Iraq programmes. The HoS will also be responsible for designing, planning and roll out of key strategic initiatives and to monitor the implementation to measure the improvement of systems and structures. This role also includes working closely with the Country Director and Head of Programmes to support and provide recommendations for critical change management processes to ensure that NRC’s structure stays fit for purpose and value for money, in terms of having the right resources and structures to reach the objectives in our strategy. Additionally, they will play a key leadership role in the strategic planning processes, including the annual budget process, workforce planning and talent management.

**Please note for this role, applicants must be legally eligible to work in Iraq. We are unable to provide work permits or visa sponsorships for this position. **

What You Will Do

• Line management of support managers including Finance, HR & Admin, Logistics, and ICT
• Member of the Country Management Group (CMG)
• Ensuring compliance with and adherence to NRCs support focused policies, guidance, handbooks and donor/auditor requirements.
• Facilitate support functions input to the development of the Country Strategy and Plan of Action
• Provide input on operational support in proposal development, and coordinate and align operational support with programme plans.
• Responsible for ensuring quality and timely support to project implementation.
• Facilitate the Master Budget, and country-level budgets including assessing and monitoring costs and resource allocation needs.
• Responsible for the strategic development of support structures both at the Country and Area Office level in collaboration with the CMG especially the Area Managers. Providing training on technical systems, human resource capacity and allocation enabling decentralization where appropriate
• Responsible for the development of new and update country-specific technical SOPs, guidelines, and tools.
• Responsible for organisational learning related to programme support.
• Responsible for technical capacity building of support staff

What You Will Bring

• Minimum 4 years’ experience in a senior management position
• Experienced in working in complex and volatile contexts.
• Demonstrated experience in resource and cost allocation.
• Experience in market analysis and cash-based interventions.
• Fluency in both written and verbal English.
• Proven track record to lead and deliver on strategic projects.
• Experience in change management processes.
• Comprehensive understanding of the context in Iraq.
• Knowledge of Arabic and Kurdish would be an added advantage.
• Ability to prioritise and focus on current key issues and concerns in collaboration with Country Management Group.

What We Offer

• Erbil, Iraq duty station.
• Until 31st December (Renewable, NRC Contracts run Jan- Dec yearly pending funding and performance).
• 25% travel, approximately country wide
• Senior Grade 11 in NRC’s Salary Scale. NRC offers a competitive compensation and benefits package.
• Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility.

Key Information – Please Take Note When Applying

• We highly encourage you to learn more about the role: please review the full Job Description here.
• Learn more about NRC’s operation in Iraq here.
• Please note for this role applicants must be legally eligible to work in Iraq. We are unable to provide work permits or visa sponsorships for this position.
• Apply by completing all the system-required fields of your employment history, experience, responsibilities, and education in your application. Please ensure you attach your academic and professional certifications.
• Ensure to attach your latest CV.
• Submit your application and CV in English.
• When creating your profile, include your full name as per your passport.
• Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. Unfortunately, we do not have the resources to give detailed feedback to applicants who have not been shortlisted.
• For any queries, please email us at mero.recruitment@nrc.no with “Head of Support, Erbil- Iraq” as the subject line.

Why NRC?

• The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
• Watch this short video to see NRC in action.
• Learn more about NRC