Head Service Delivery and Collaboration Platforms Section

Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Head Service Delivery and Collaboration Platforms Section reports to the Deputy Director Digital Impact, Technology and Innovation Department.

Responsibilities

Researches, matches UNRWA needs, promotes, implements and operates Microsoft products within the organisation. Keeps abreast of developments in the Microsoft portfolio, as well as, the licensing model, to select the best solutions for the organisation. Fulfils the role of the product manager for Microsoft technologies. Manages Office 365 and other SaaS platforms, ensuring efficient and secure utilisation of cloud based services within the organisation. Manages the adoption and operation of Microsoft SharePoint, Power Automate and similar technologies. Ensures that the use of Microsoft products is secure, efficient, and compliant with the best practice. Designs, develops and operates the Microsoft Entra ID platform. Ensures effective integration with the HR systems of the organisation, implements integration and automation, and ensures appropriate technical controls for the quality of identity data. Liaises with the HR department and collaborates on effective procedures and ways of working to ensure quality data in Microsoft Entra ID. Promotes the adoption of Microsoft Entra ID in the organisation. Liaises with application teams driving the adoption of Microsoft Entra ID for authentication and authorisation. Liaises with the Service Desk on appropriate group design and user assignment. Manages the processes of user provisioning, deprovisioning and access reviews. Performs day-to-day administration of Microsoft products, including Microsoft 365. Researches and applies the best practice. Supports audits and improvement activities. Designs, implements, operates and promotes unified communications. Supports the Service Desk and Infrastructure teams in the implementation of Microsoft desktop and server-related technologies, including Intune, Azure AD authentication, Azure Arc, Microsoft Defender and similar tools. Participates in large-scale IMT projects, ensuring that service delivery, operation and support aspects are addressed for go-live operations. Liaises with Field and user departments and conducts periodic surveys, to collect IT services and performance metrics and take necessary action to enhance all services and their related performance; Provides direct and indirect supervision to HQA and HQG Service Delivery and Collaboration Platforms team and technical guidance to Field teams. Supervises and manages assigned staff and resources, including distribution of work assignments, providing guidance, reviewing and reporting on performance, and providing required training to ensure staff skills and knowledge cover all aspects of delivered services.

Competencies

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. i. Leading and Supervising ii. Delivering Results iii. Deciding and Initiating Action iv. Managing Complexity and Change v. Planning and Organizing vi. Applying Technical Expertise vii. Learning and Researching vii. Analytical and problem-solving skills. For guidance on how to prepare for competency-based interviews: https://careers.un.org/lbw/home.aspx?viewtype=AYI

Education

Advanced university degree (Master’s degree or equivalent) from an accredited educational institution in information systems management, computer science, computer engineering, business administration and management or other related discipline.

Job – Specific Qualification

Project management certifications (Agile, PRINCE2 or PMP), Microsoft certifications in Azure, Microsoft 365, Power Platform or Security, Compliance and Identity is required.

Work Experience

Minimum of seven years of progressively responsible and relevant professional work experience in managing and implementing IT services and solutions is required. Four of work experience in practicing and implementing various IT management disciplines and services in a large IT operation is required. Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of citizenship is required. Project management certifications (Agile, PRINCE2 or PMP), Microsoft certifications in Azure, Microsoft 365, Power Platform or Security, Compliance and Identity is required Experience in designing and implementing Microsoft technologies is required Advanced university degree (Master’s degree or equivalent) from an accredited educational institution in information systems management, computer science, computer engineering, business administration and management or other related discipline is required.

Languages

Excellent command of spoken and written English

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract and duration: 2 years, with the possibility of further extension. The incumbent will be required to travel throughout the Agency’s area of operations in the Middle East. Applicants have to complete the Personal History Profile (PHP) in Inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. Join our eco-friendly organization dedicated to environment sustainability and targeting to be plastic free by 2025. Equivalency: A first level university degree in combination with additional years of qualifying experience may be accepted in lieu of an advanced university degree. NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.