Health Access Program Assistant

Job Overview:

IRC Charlottesville’s Resettlement program provides access to quality, client-centered, comprehensive health care services to refugees and immigrants through local primary care providers. The Administrative Assistant – Healthcare will focus on collaborating closely with clients and direct staff to arrange and coordinate a variety of client healthcare services, including specialist appointments. This is a part-time position and working 18.5 hours a week.

Major Responsibilities:

• Collaborate closely with colleagues to respond to the healthcare needs of clients.
• Plan for and coordinate the delivery of healthcare pre- and post-arrival.
• Assist with developing and maintaining partnerships with local medical and mental health service providers.
• Provide health and health service-related information, education, and case management to newly arrived clients during Intake, Health Orientation session, follow-up sessions, and upon request.
• Work with IRC staff to identify and refer newly arrived clients for primary healthcare appointments and needed specialty care.
• Assist clients in accessing medical and mental healthcare including scheduling and encouraging participation in appointments with providers.
• Assist with coordinating client access to transportation and interpretation services for healthcare appointments. Transport clients to and from doctor’s appointments if needed.
• Organize with colleagues and local healthcare providers to ensure clients have access to culturally and linguistically appropriate services.
• Maintain accurate records in electronic case files and required databases and consistently ensure the confidentiality of information relevant to cases.
• Implement and maintain tracking system for client primary care and specialist appointments.
• Maintain open and effective communication with other IRC programs as appropriate.
• Actively participate in regularly scheduled staff meetings.
• Other duties as assigned.

Job Requirements:

Education:

• High School Diploma, GED, or equivalent.

Work Experience:

• Minimum of one (1) year relevant professional experience in public health, human services field strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in Dari and/or Pashto is preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.