Company Description

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world’s largest and most complex scientific instruments, they study the basic constituents of matter – fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

Job Description

Introduction

Are you an enthusiastic service-oriented assistant with great organisational skills looking for a versatile position in an international environment? Do you have excellent communication skills in both English and French? Then join CERN as an intergovernmental organisation and its Health Insurance Scheme service and make your contribution to the social security of CERN members of the personnel. Take part!

You will join the CHIS (CERN Health Insurance Scheme) in the Human Resources Department https://hr.web.cern.ch/
The main purpose of the CHIS is to safeguard its members against the financial consequences of illness, accidents and maternity by providing reimbursement of expenses arising from medical treatment https://chis.web.cern.ch/.

Functions

As a Health Insurance Scheme Assistant, you will:

• Answer queries from CHIS Members related to the CHIS rules and procedures; refer more complex queries to the CHIS Manager;
• Present the CHIS to new members of the personnel during the monthly welcome sessions;
• Ensure the day-to-day secretariat of the CHIS, organising and attending meetings including minutes-taking;
• Develop and document CHIS processes, official texts and communications including the final form of the CHIS Rules;
• Manage the publication of the CHIS newsletter (CHIS Bull) liaising with contributors, proof-reading and editing material, sourcing illustrations interacting with related communication services;
• Assist the CHIS Manager in all CHIS-related activities including key project work and relations with counterparts in other intergovernmental organisations; contribute to the analysis of incurred expenditure and TPA (Third-Party Administrator) performance, and to the simulation of proposals regarding benefits or contributions.

Qualifications

Higher administrative diploma or equivalent relevant experience in the field of administration or a related field.

Experience:

• Demonstrated relevant experience in an international environment.
• Proven experience in customer relationship management.
• Proven experience in editing or producing different types of documents (e.g., correspondence, regulatory texts, brochure, reports) in different format (e.g., paper, electronic, web).
• Experience in health insurance scheme management or administration would be an advantage.

Technical competencies:

• Customer service
• Secretarial work
• Knowledge of administrative rules and procedures
• Use of office software packages: in particular Excel, Drupal is a plus.

Behavioural competencies:

• Building Relationships: caring about the well-being of others; being able to put self in the shoes of others in order to understand their needs and interests.
• Communicating Effectively: ensuring that information, procedures and decisions are appropriately documented; providing others with timely information; delivering presentations in a structured and clear way; adjusting style and content to the audience; responding calmly and confidently to questions.
• Achieving Results: delivering high quality work on time and fulfilling expectations; having a structured and organised approach towards work; being able to set priorities and plan tasks with results in mind.
• Managing Self: working well autonomously; taking on activities and tasks without prompting; projecting self-confidence when presenting ideas, proposals and opinions; expressing disagreement tactfully and with consideration.

Language skills:

Spoken and written English and French: ability to understand and speak both languages in professional contexts as well as the ability to prepare/draft and/or translate accurate texts in both languages.

Additional Information

Eligibility and closing date:

Diversity has been an integral part of CERN’s mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States.

This vacancy will be filled as soon as possible, and applications should normally reach us no later than 23:59 CEST 31 January 2024.

Employment Conditions

Contract type: Limited duration contract (3 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.

Job grade: 3-4

Job reference: HR-CBS-CMO-2023-168-LD

Benchmark Job Title: Process/Services Assistant