Background
UN personnel in Ukraine are exposed to various health and security hazards that may result in disease, psychological trauma and life-threatening injuries. Dedicated, effective primary health, occupational health and emergency medical services may mitigate negative outcomes of trauma, injuries and health complications, providing better chances for saving lives as well as for faster and better recovery.
The position of Health Support Coordinator administered by UNDP is part of the UN Common Services of the UN country team in Ukraine. She/he will ensure that the health risk management recommendations of the UN Medical Directors (UNMD) documented in the Review of the Mandatory Health Support Elements are implemented in the country. This includes facilitating medical evacuations and coordinating health interventions with headquarter offices on all related matters.
Due to the need to strengthen and streamline occupational medical support for UN personnel (and by extension to recognized dependents) in the field duty stations, along with coordination of medical response to outbreaks /pandemics, particularly regarding the UN’s duty of care responsibilities, this position will have 3 reporting lines, one to the Resident Coordinator through the Operations Management Team (OMT) Co-Chairs, to UNDP Resident Representative and the other technical reporting line is to the UNHCR Chief of Medical Section in behalf of the UN Medical Directors, through the Regional Medical Officer. S/he is expected to work in alignment with the UN Medical Directors’ (UNMD) policies, guidelines and recommendations.
Work implies frequent interaction with the following:
– UN personnel in the country
– Staff within work unit
– Staff Counsellors of the UN system
– Senior management throughout the Organization
– UNDSS and UN Security personnel
– All specialized agencies
– Senior/Regional Medical Officers of various UN agencies
– Humanitarian agencies working with the UN
– Health care providers including UN designated or examining physicians and public, private, governmental and NGO – administered medical facilities
– Physicians and representatives of Laboratories, Pharmaceutical Companies, Medical Associations and Societies
The incumbent will promote UNDP’s mandate as a gender-responsive organization with zero tolerance for any kind of discriminatory and abusive behavior, including sexual harassment, sexual exploitation, and abuse.
The position is envisioned to fill the gap as recommended in the UN Medical Directors’ Health Risk Management Recommendations following the UNMD Health Risk Assessment in 2022.
Under the overall supervision of the UN Resident Coordinator, the UNDP Resident Representative and technical guidance of the UNHCR Chief Medical Officer – acting in behalf of the UN Medical Directors (UNMD) – the Health Support Coordinator is responsible for the implementation and monitoring of compliance to preventive medical actions and responses based on recommended mitigation measures for mandatory health support elements, as well as disease outbreak/crisis. The incumbent will improve access to health care providers implementing medical evidence-based interventions, training, prevention measures to ensure the physical and mental health of UN personnel.
The expected results include the implementation and monitoring of compliance to preventive medical actions and responses based on recommended mitigation measures for mandatory health support elements, as well as disease outbreak/crisis.
S/he will develop and maintain health support coordination mechanisms between UN Medical Directors, through UNHCR Medical Section and the country operation, other stakeholders such as UNDSS and the Occupational Health and Safety Committee for prevention of health hazards and health promotion; as well as verify that medical facilities recommended for use by UN personnel comply with UN Healthcare Quality and Patient Safety (HQPS) standards.
UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
Duties and Responsibilities
| IV. Key Duties and Accountabilities |
| Within delegated authority, the Health Support Coordinator will be responsible for the following duties: |
| 1.) Medical Case Coordination and oversight: |
| | - Act as in-country focal point for all medical emergency or medevac questions and requests.
- Provide ongoing in-country operational, logistics and administrative support to the MEDEVAC operations from field locations to advanced care centers. This will include facilitation and coordination of the Medical Evacuation (MEDEVAC) process for all UN agencies, liaison with the national medical entities and doctors and submission of the documentation to the respective UN MEDEVAC Regional Medical Officers / focal points. Be available 24/7 to facilitate the communication between the requestor, local authorities, medical sections of various agencies, staff counsellors, security (if event happens in high-risk area) and eventually international stakeholders.
- Facilitate in-country medical referrals and coordination of medical care for personnel and dependents requiring acute, life-threatening, or specialized care.
- Closely collaborate with UN Senior/Regional Medical Officers or Medical Advisers of UN entities with corporate OHS/Medical Services, on the clinical management and MEDEVAC and follow-up care of personnel and eligible dependents within the country.
- Manage communication with health care providers/specialists on the ground to ensure clinical management of cases among UN/UNHCR personnel and contact tracing of workplace exposures, based on protocols agreed with UNMD/UN Medical Services.
- Monitor number of personnel seeking occupational health services in the UNMD recommended health facilities such as entry medical, periodic medical examinations, travel-related medical procedures, and immunization.
- Organize health education and health promotion activities, as per UNMD strategic priorities.
- Organize/participate in addressing work environment and occupational health issues.
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| 2.) Provide Health Support to UN Operations |
| | - Perform Health Risk Assessments (HRA) and Mandatory Health Support Elements (MHSE) assessment in new duty stations, monitor the risk level of old duty stations. Monitor its recommendations implementation. Coordinate, facilitate and monitor implementation of the Health Support Plan (HSP) for the duty station(s) based on UNMD Mandatory Health Support Elements (MHSE) and Health Risk Assessment (HRA).
- Update the MHSE Status and the Health Support Plan for duty stations in the Ukraine.
- Conduct assessment of health care facilities, medical services and ambulance providers then develop or update medical referral pathways for the duty stations.
- Develop and update standard operating procedures (SOPs) and related guidance materials for medical evacuation plans in all duty stations.
- Collaborate with UNDSS and the UN Security Cell by participating in drills, review and providing context-specific medical referral pathways into CASEVAC, MEDEVAC and Mass Casualty Incident (MCI) plans.
- Ensure coordination of medical support for emergency medical response, including Mass Casualty Incidents (MCI). In liaison with UNDSS, develop the medical aspect of duty station specific Mass Casualty Incident (MCI) plan and support in implementation, if needed.
- Assist Administration in drafting and implementation of business continuity and crises preparedness plans for the duty station.
- Establish and maintain medical referral pathways. This involves periodic assessments of health and medical facilities available at duty station(s) to update medical referral pathways and identify referral centers for secondary or tertiary medical/trauma care.
- In liaison with UNDSS / Security Cell, support the development and implementation of the in-country training materials and trainings required as per the Security Risk Management (SRM) Plan.
- In liaison with FSS and UNRC administration in Ukraine, support the implementation of health aspect of road safety elements.
- Provide advice on medical coordination matters to the Operations Management Team (OMT), UN Country Team (UNCT) and the UN Resident Coordinator (UNRC)
- Prepare situational updates and monthly reports to the OMT, UNMD and relevant stakeholders.
- Collaborate with Procurement/Supply Unit on drafting terms of reference (TORs) and technical assessment, monitor delivery timelines as required for contracts related to health services or equipment. Closely work with UN functional units, particularly Administration, Human Resources, and Supply/Logistics team, in handling all matters related to the contracts, MOUs or agreements with health care providers in case of MHSE requirements.
- Monitor compliance of vendors (medical/health providers) to patient safety and quality standards for commodities and services.
- Where applicable, and if in line with UN Medical Directors’ priorities, coordinate health promotion, including vaccination campaigns with health care providers.
- Attend UNHCR Medical Section, DHMOSH, UNMD and relevant meetings or briefing sessions provided by UN agencies’ Medical Services.
- Participate in Health Sector Coordination meetings.
- Provide advice on health and medical services and developments in Ukraine and neighboring counties/provinces to beneficiaries and the participating organizations.
- In liaison with Staff Counsellors support the implementation of context specific mental health plan for the operations in Ukraine.
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| 3.) Information management and reporting: |
| | - Ensures medical confidentiality and release of medical records/information is in accordance with UN Medical Directors’ Guideline on Medical Confidentiality in the Workplace; as well as relevant UN policies and requirements.
- Record and maintain medical case records in the medical database.
- Undertakes the planning based on Health Support Coordination Unit objectives, agreed with the technical and administrative supervisors; preparation of budgets and prepares reports on budget performance and results.
- Ensures the development, generation and reporting of relevant key performance indicators documenting health support performance including responses to audit requests on health performance.
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| 4.) Advisory and liaison: |
| | - Undertakes regular coordination with the UN Medical Directors through UNHCR Medical Section.
- Oversees workplace health and medical service communication products, and liaison/outreach with external actors.
- Briefs and advises UNRC, OMT and UN senior management on all healthcare matters relevant to the workplace, including health policies, business continuity, enterprise risk management, and representation at crisis response and related bodies.
- Ensures effective occupational health representation at the local Occupational Health and Safety Committee (OSH).
- Organizes health education and health promotion activities for UN personnel.
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| The incumbent performs other duties within their functional profile as deemed necessary, agreed between the technical and administrative supervisors, for the efficient functioning of the Office and the Organization. |
| Supervisory/Managerial Responsibilities: N/A |
Competencies
| Core |
| Achieve Results | LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact |
| Think Innovatively | LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems |
| Learn Continuously | LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences |
| Adapt with Agility | LEVEL 3: Proactively initiate and champion change, manage multiple competing demands |
| Act with Determination | LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results |
| Engage and Partner | LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration |
| Enable Diversity and Inclusion | LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity |
Cross-Functional & Technical competencies
| Thematic Area | Name | Definition |
| Business Direction & Strategy | System Thinking | - Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
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| Business Management | Communication | - Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels
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| Business Management | Customer Satisfaction/Client Management | - Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns
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| Business Management | Portfolio Management | - Ability to select, prioritise and control the organization´s programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimising return on investment
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| Business Management | Risk Management | - Ability to identify and organize action around mitigating and proactively managing risks
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| 2030 Agenda: People | Health | - Access to diagnostics and treatment, incl. private sector engagement
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| 2030 Agenda: People | Gender | |
Required Skills and Experience
Education:
- Advanced University Degree (Master´s degree) in Medicine, from an accredited University and currently licensed to practice within home country or other national jurisdiction;
Experience:
- Minimum 5 years of work experience in the humanitarian sector either in Occupational Health and Public Health with both Clinical and Project Management experience.
- Experience of work with MD-UN-wide health care policies and protocols (e.g. medical evacuation procedures, etc.) is essential.
- Experience seeing projects through the full life cycle is an asset.
- Experience in Trauma and Emergency care and/or in Internal Medicine is desirable.
- Experience in the use of computers and office software packages (MS Word, Excel, etc.), and advanced knowledge of web-based management systems such as ERP financials and database packages.
- UN field experience in the occupational health care sector is desirable. Previous experience in humanitarian crisis and infectious diseases is highly desirable.
- Previous medical experience in managing international clients is desirable Coordination/managerial experience in the medical field including budgeting, supervisory responsibilities and resource management is desirable.
Functional Skills:
- MD-Assessment of quality standards of health facilities
- MD – Conduct health risk assessments
- PH-Public Health Surveillance, Outbreak Investigation and Response
- LE-Data protection laws & procedures for sectoral practices (employment, health, security)
- OS-Occupational Health and Safety critical risk control methods
- OS-Occupational Health and Safety statistical reporting
- MD-UN Medical Service standards and practices
- MD-Medical Evacuation route planning and operationalization with MOU
- PM-Project monitoring and evaluation
- PM-Project lifecycle management
Language Requirements:
- Fluency in English and Ukrainian is required.
- Knowledge of another UN language is desirable
Disclaimer
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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