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Help Desk Assistant (ICT and Administration) shall perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child,hope
How can you make a difference?
Summary of key functions/accountabilities:
General ICT / Office Support:
Activities include:
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Basic ICT Administration: Help Desk Assistant (ICT and Administration) is accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of ICT equipment, operating system, hardware and software documentation and functionality. Specific duties may include:
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Administrative Support:
Help Desk Assistant (ICT and Administration) shall perform a range of tasks to ensure smooth operations of the UN House in Kharkiv as well as to provide administrative support to UNICEF’s Kharkiv FO team. Specific duties may include:
To qualify as an advocate for every child you will have…
Recruitment Qualifications | |
Education: | Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering. ITIL Foundation Certificate or equivalent customer support certification is an asset. |
Experience: | A minimum of five years of practical work experience (with secondary education) in information technology, requiring systematic methods of troubleshooting and problem solving is required. For this position, a bachelor’s degree from a recognized academic institution in ICT, social sciences, sciences, business management, administration, finance or any other relevant field of discipline may replace three years of related work experience. A master’s degree may replace additional two years.Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required. Practical experience in providing technical and business Customer Support and Services is required. Practical experience and working knowledge of various computer platforms and applications is required. administrative work experience, including experience in administration of premises, assets, renovation works is an asset.
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Language Requirements: | Fluency in English and Ukrainian is required. Knowledge of another official UN language is an asset. |
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF competencies required for this post are…
Core Competencies
Remarks:
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.
All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
This position is based in Kharkiv and the incumbent will be expected be work on-site. However, depending on the security conditions and advisory, s/he will be required to relocate within Ukraine.
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