Helpdesk – Dudley

Job title:

Helpdesk – Dudley

Company

Resourcing Group

Job description

Are you a skilled communicator with a passion for helping others? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we have an exciting opportunity for you!Job Description:
As a Call Handler, you will be the first point of contact for our customers seeking assistance with their inquiries or concerns. Your primary responsibilities will include:

• Answering incoming calls promptly and professionally.
• Listening to callers concerns and inquiries with empathy and understanding.
• Providing accurate information and assistance to resolve customer issues.
• Escalating complex problems to the appropriate department or supervisor when necessary.
• Documenting customer interactions and maintaining detailed records of inquiries and resolutions.
• Ensuring customer satisfaction by delivering high-quality service in every interaction.

Requirements:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to remain calm and courteous under pressure.
• Exceptional problem-solving abilities and attention to detail.
• Previous experience in customer service or call center environments is preferred but not required.
• Proficiency in basic computer applications and the ability to navigate multiple systems simultaneously.
• Flexibility to work in shifts, including evenings, weekends,

Please contract matt at m.naini@resourcinggroup.co.uk for more infoResourcing Group is acting as an Employment Business in relation to this vacancy.30645623033_1710426201West Midlands, EnglandUp to £11.50 per hour

Expected salary

£11.5 per hour

Location

Dudley

Job date

Sat, 16 Mar 2024 07:58:52 GMT

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