View Vacancy – HK – Community Liaison Officer, AO

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

Community Liaison

Job Description (Roles and Responsibilities)

Main Purpose of Job:

The Community Liaison Officer (CLO) supports UK-Based officers and their families at the Mission in preparing for, settling into, and navigating life at Post. Support may also be extended to staff on duty visits or deployments within the overseas network. The CLO maintains up-to-update knowledge of UK-Based staff guidance and disseminate information as appropriate.

Working closely with the Deputy Head of Mission (DHM) and Corporate Services Team (CST), this part-time role requires strong self-management and prioritisation skills to prioritise support effectively and foster a cohesive Post community.

The CLO must be approachable, empathetic and appropriately robust in managing expectations. The role involves handling sensitive information, requiring discretion, sound judgement and the confidence to raise issues with senior management where necessary.

The role also involves producing information and reports (e.g. education and cost of living) and organising community activities. The postholder must be organised, adaptable and able to balance day-to-day support with longer-term priorities across the corporate agenda.

What the Jobholder will be Expected to Achieve:

Welfare and Community Support

• Act as main contact for UKB staff and their families before and throughout the posting.
• Provide support during initial arrival (e.g. orientation, logistics, float) and throughout Posting (e.g. general queries, welfare check-ins, events, departure support).
• Provide wider welfare support across the Mission (e.g. crisis management, housing, health), as well as education support (e.g. school placements and liaison, and management of related payments and suppliers).

Information Gathering and Management

• Develop and maintain strong in-country knowledge, proactively sharing information on life at Post (e.g. childcare, education, employment, visas, healthcare and social activities), including through a monthly CLO newsletter and Welcome Pack.
• Undertake research to update key resources, corporate returns and reports relating to life at Post.
• Liaise with internal and external stakeholders to ensure provisions and services at Post are meeting the needs of the community and are delivered in line with FCDO policy.

Advocacy

• Advocate for UKB staff and families on addressing issues of importance at Post.
• Attend Post Management Board meetings (Management, Housing, Crisis).
• Liaise with FCDO Families on issues affecting families at Post.

Other Corporate Support

• Act as Post Language Officer to build local language capability, including managing providers, opportunities, applications and payments.
• Support BCG contingency planning and perform the Welfare Officer role in the Crisis Committee.

Resources Managed (staff and expenditure): Nominal CLO budget for refreshments

Essential qualifications, skills and experience

• Strong people and customer service skills. High level of integrity and discretion
• Demonstratable desire to learn and understand Hong Kong education, housing and immigration processes
• Excellent organisational skills and a positive can-do attitude. Proven record of taking responsibility, using initiative, demonstrating sound judgement and working independently
• Cultural sensitivity and awareness
• Proficient in Microsoft Office applications

Language Requirement:

• English
• Level of language required: Proficient

Desirable qualifications, skills and experience

• Knowledge of Hong Kong
• A good understanding of issues arising from overseas relocation
• Knowledge of British Government policies and procedures
• Welfare support experience
• Previous corporate services experience

Required behaviours

Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Working Together

Application deadline

5 July 2026

Grade

Administrative Officer (AO)

Type of Position

Part-Time, Fixed term, with possibility of renewal

Working hours per week

18 hours per week (excluding lunch break)

Region

Asia Pacific

Country/Territory

Hong Kong SAR

Location (City)

Hong Kong SAR

Type of Post

British Consulate General

Number of vacancies

1

Salary Currency

HKD

Salary

HKD 10,455

Type of Salary

monthly

Start Date

13 July 2026

Other benefits and conditions of employment

This role is advertised as a 12-month fixed term contract, with possibility of renewal.

Our Offer:

The British Consulate-General Hong Kong offers a generous leave package of 25 days annual leave (rising to 30 days after 5 years of service) on top of 14 days of public holidays, plus additional time off for volunteering in the community and learning and development.

Other key staff benefits, include but not limited to, a medical scheme for staff plus qualifying dependents; Mandatory Provident Fund (we make an enhanced employer contribution, with % increasing in relation to length of service); 13th Month Salary (one extra month’s salary paid in December); and performance related pay (annual bonus, performance dependent).

Employment offers are subject to successful clearance of pre-employment checks. This position is open to Hong Kong permanent residents, and partners/dependents of UK-based diplomatic staff currently posted in Hong Kong who meet the advertised job criteria. Candidates must have or be able to obtain work authorisation for Hong Kong without sponsorship to apply. Employment offers are subject to successful clearance of pre-employment checks. No accommodation or relocation expenses are payable in connection with this position.

We also support business-efficient flexible working. Business needs determine whether a role can be done flexibly. Security considerations however mean we are unable to support the provision of IT for hybrid working. Flexible working arrangements can include part-time, flexitime, job sharing and working compressed hours. These would need to be discussed and agreed with Line Manager.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

The starting salary mentioned in the job advert is unnegotiable, and there is no additional commission or allowance for this position.

The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.

Abatement of Salary:

Country based staff are expected to comply with local tax regulations. Where that is not possible it is FCDO policy to deduct an appropriate amount to ensure they have a comparable take – home salary to colleagues with similar personal circumstances. Please note that abatement of salary is not applicable where CBS earn less than the minimum threshold for local income tax.

Learning and Development Opportunities:

We are a strong supporter of continuous personal and professional development. The successful candidate will be fully supported and inducted into the role. We offer a variety of L&D opportunities to help staff improve their skills and capabilities and provide time and support to enable them to take advantage of such activities. Staff can also access a dedicated L&D budget which empowers individuals to bid for funding to address specific training needs.

Additional information

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline.”

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides detailed guidance on how the behaviours are defined.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.