Home & Living Engagement Manager

Are you a networking ninja with consultative sales experience, who is passionate about improving service access for people with disability or mental health conditions? This could be your opportunity to:

• Enable vital service access & increased independence for people with mental health concerns &/or psychosocial disabilities
• Deliver a pivotal function in ICLA’s growth strategy, reporting to senior management on key program targets & outcomes
• Enjoy autonomy in a varied and exciting role within a flexible, supportive and friendly work environment.

ABOUT US

Independent Community Living Australia (ICLA) is a not-for-profit community organisation delivering mental health recovery services and personalised support to individuals with psychosocial, intellectual and other disabilities as well as those seeking support at difficult times in their life. ICLA offers a wide range of services across the greater Sydney region, from supported residential services to supported mental health services, empowering individuals with independence and inclusion in the community.

ICLA’s mission to deliver personalised support, enabling individual choice to improve people’s lives is achieved by living our values:
Respect for all; Integrity in what we do; Accountable for all we do; and Results for those we serve.

ABOUT THE ROLE

The Home & Living Engagement Manager is pivotal to ICLA’s growth strategy, focussed on ensuring current and new houses in our Supported Independent Living (SIL) program are best utilised and occupied, along with supporting with the development of other home and living opportunities within ICLA. In this role you will develop and maintain key applicant pipelines and support a welcoming on-boarding experience for new consumers, to achieve target occupancy levels and increased independence for adults living with psychosocial disability and complex mental health.

This rewarding part time hybrid role is 3 days (24 hours) per week, based from our Surry Hills office with flexibility in work pattern and to work from home where practicable. When travel needs arise for relationship building, transport is available. The role is for a 1 year fixed term, with the potential to convert to permanent. The role is remunerated at SCHADS Level 5 commencing from $59,280 base per annum (pro rated on 3 days per week) plus leave loading, superannuation & NFP salary packaging.

Responsibilities include:

• Consultative outbound Sales Engagement & Relationship Management, including identifying relevant stakeholder and networks, i.e., hospitals, Support Coordinators, carers and communities
• Developing a proactive and targeted outreach approach ensuring ICLA’s SIL offerings are known in relevant target areas
• Developing, maintaining, and updating applicant pipeline to ensure occupancy rate KPIs are met
• Closely collaborating with Clinical Lead & broader Residential Services team, to ensure seamless and timely applicant communication flow and intake within defined timelines while maintaining compatibility matching with existing and new consumers.
• Liaising with marketing function to ensure marketing material is targeted and reflects needs of the vacancy management
• Creating lessons learned cycle with relevant internal stakeholders to support continuous improvement of intake as well as ICLA’s SIL offerings.

ABOUT YOU

Essential:

1. Minimum of 3 years’ experience in the psychosocial disability and mental health sector
2. Excellent understanding of SIL services offered under the NDIS
3. Relevant experience in a sales environment with a Consultative Sales focus and approach
4. Demonstrated project management experience, delivering on time and budget
5. Excellent communicator and stakeholder manager, experienced in effectively liaising with a range of internal and external stakeholders
6. Exceptional interpersonal skills including the ability to influence and negotiate outcomes with the needs of the client, program and organisation in mind
7. Proven ability to manage competing priorities and remaining effective under pressure
8. Independent creative thinker and self-starter who collaborates effectively to meet targets
9. High level computer literacy across MS Office suite, Salesforce or other CRM programs
10. Unrestricted working rights in Australia, NDIS Worker Check (or willingness to obtain), and current driver’s license.

Desirable:

• Degree in Business, Psychology, Management, Marketing or related discipline

BENEFITS

We offer:

• Charity salary packaging to pay benefits and living expenses from pre-tax salary
• Flexible working practices
• Inclusive and committed culture where everyone’s contribution is valued
• Ongoing learning and development opportunities
• Paid Parental Leave
• Benefits & discounts including a wellbeing & mental fitness program

How to Apply

If this sounds like a great opportunity for you, please select “Apply Now” to submit your application on our applicant platform, including a Cover Letter addressing the essential criteria 2-6 and any applicable desirable criteria.

Applications will be reviewed as received.

Enquiries can be directed to Leah Croft at [email protected], using the subject line: Home & Living Engagement Manager enquiry via EthicalJobs.

At ICLA we believe that a diversity of people and experiences is critical to our work and our success. We strive for a team culture that is welcoming, inclusive, supportive, and committed. ICLA is an Equal Opportunity employer. We encourage applications and expressions of interest from all backgrounds, abilities, and identities. We also acknowledge the lived expertise of those who have provided care and support for others in a non-paid role. ICLA acknowledges and pays respect to the Traditional Custodians of the country in which we work and thrive, empowering people to have agency and autonomy.