Home Visit Advisor

Job Description: Home Visit Advisor

Reporting to: Project Manager

Base: Milton Keynes or home-based with extensive regional travel across Dorset, Wiltshire, Hampshire,
Berkshire, and Surrey
Job Type: Fixed Term (12 months) Full time position. This role
requires Monday to Saturday availability.
Salary: £26,000 – £28,000

The National Energy Foundation

The National Energy Foundation is an independent charity based in Milton Keynes, which has been
at the forefront of improving the use of energy in buildings since 1988. We aim to give people,
organisations and government the knowledge, support and inspiration they need to understand,
manage and reduce the use of energy in buildings.

Role Summary

NEF runs a number of projects that have domestic households at their core. The UK Government is
committed to net zero targets by 2050 and has already commenced several large-scale domestic
energy retrofit programmes, with grant funding available for low income/high cost households.

Our role of Home Visit Advisor will supplement our expansion of our Better Housing Better
Health service into the both the South East and South West of England, by following up our
telephone advice service with free home energy visits. This will encompass the following
counties: Dorset, Wiltshire, Hampshire,
Berkshire, and Surrey.
You will provide advice and guidance to vulnerable households (such as the elderly, young
families or those with a health condition) through a home visit, assessing their property for
energy efficiency improvements (as well as assessing wellbeing measures) before creating a home
visit report to refer into a range of case management services and onward social care and
health support mechanisms.

Alongside this, you could be delivering awareness sessions or training to public health or
voluntary sector organisations or the public; certainly, you’ll be representing NEF at public
meetings and events. This role is very much about communication and people, but you’ll also
need be organised, diligent and able to navigate various systems and processes.

It may be beneficial to be based in one of the counties listed for ease of travel across the
project area but applications from other areas will be considered.

This role might be suited to either a current domestic energy assessor or someone with limited
experience but looking to enter this sector.

Key Responsibilities

• Provide home visits across the project area with availability between Monday to Saturday
  08:00 to 19:30 (most visits take place between 9.30 – 17:00 but flexibility is required).
• Provide advice regarding energy efficiency in the home and assess potential energy
  efficiency improvements.
• Provide advice and guidance to vulnerable households around general health and safety risks
  in the home.
• Prepare a comprehensive report of visits to capture an overall picture of the household and
  follow up actions required.
• Refer the household into any further support organisations or installers as required.
• Prepare and deliver training to a range of audiences, providing information on the
  programmes and funding available.
• Manage a range of systems and processes, including relevant CRM systems and/or databases.
• Adhere fully to NEF Quality Management Systems (QMS).
• Support, assist and deputise for other members of the Foundation as workload and/or
  circumstances might require.
• Other activities as agreed with Line Manager.

Person Specification

• Ability to work with and for the general public (mainly vulnerable households) in a caring
  and non-judgmental way
• Excellent verbal (including telephone) and written communication skills
• An enthusiastic approach and the ability to work both individually and as part of a team
• The ability to engage with people confidently and effectively; remotely, one-to-one and in
  groups
• Highly organised, with a methodical approach to projects and a keen eye for detail
• Current DBS check (or willingness to undertake one with NEF to reimburse the expense)
• Current Domestic Energy Assessor or an interest in energy saving, energy efficiency and
  renewable energy
• Ability and willingness to travel. Regular travel is a feature of the job, particularly
  during autumn, winter and spring
• Ability to work outside of office hours, by arrangement
• Familiarity with Microsoft Office Outlook, Excel, Word and Access
• Possession of a full UK driving licence and use of a car with business insurance cover

Desirable (not essential)

• Experience of working with vulnerable adults and knowledge of principles of safeguarding
  (Training will be provided)
• Knowledge of the local area (South East or North East of England)
• Knowledge of the Housing Health and Safety Rating system (Training will be provided)

Application process: Please apply with your CV and Cover Letter outlining why
you feel you would excel in this role to [email protected].