House Manager – Sandgate

Since 1977, Brisbane Youth Service (BYS) has worked to create new futures for vulnerable young people at risk of homelessness aged 12-25 years and their children.

This position is responsible for ensuring the effective operation of a 24/7 housing service for young people aged 16 – 19 years. The position provides planned support for young people during business hours Monday to Friday and coordinates a team of shift workers to provide overnight and weekend support to residents.

Employment Type & Award Conditions:

One full-time position available – 76 hours per fortnight

SCHADS Award – Social and Community Services Employee Level 5

In addition to submitting a resume or CV, applicants must address the selection criteria [below] in their cover letter to be considered for shortlisting.

Selection Criteria

• Understanding of and commitment to BYS vision, objectives and practice framework and demonstrated understanding of the issues impacting young people experiencing or at risk of homelessness
• Highly developed skills in assessment, crisis and brief intervention, and planned support with young people
• Ability to plan, implement, monitor and evaluate support plans to achieve positive outcomes for young people
• Sound critical thinking, problem solving and risk management skills and the demonstrated application of these in a frontline service delivery setting
• Strong communication skills including written, verbal and interpersonal skills and the demonstrated ability to form productive working relationships with internal and external stakeholders
• Strong organizational skills including planning, rostering, and budget management with the demonstrated ability to manage competing priorities and meet deadlines.
• Ability to work without daily supervision, exercising an informed level of initiative, judgement and decision making in individual case work

Education, Qualifications, Requirements [Mandatory]

• A tertiary qualification in Social Work, Psychology, Social Work or comparable qualification OR substantial demonstrated experience in a related field
• Current Queensland driver’s license
• Working with Children Suitability Card [Blue Card] / willingness to obtain a Blue Card prior to commencement
• Evidence of vaccination, immunity, or medical exemption for the following preventable diseases prior to commencement: Measles, Mumps, Rubella and Varicella [Chicken Pox]; Pertussis [Whooping Cough]; and COVID-19
• Three relevant references, including most recent Manager, if relevant

Skills & Experience

• Experience in developing, monitoring and supporting young people within a planned support framework and residential service model
• Experience in coordinating rosters and providing line management supervision to team members
• Experience in monitoring and reporting on program key performance indicators and outcomes
• Experience working autonomously exercising initiative, judgement and decision making within the residential housing program guidelines

Personal Attributes

• Self-reflective and critical thinking with sound analytical skills
• Personal drive and integrity
• Consultative and collaborative working attitude
• Flexible, self-directed initiative, collaborative, inclusive, respectful, ethical, accountable
• Ability to exercise initiative, judgement and decision making
• Commitment to a learning culture and ongoing professional development

Leadership

• Be involved with the house team recruitment and induction processes including training, practice mentoring and shadowing opportunities in line with BYS policies and procedures
• Demonstrate leadership qualities, supervise team members, monitor performance, maintain supervision records, learning, development, self-care, and annual performance development plans in line with BYS policies and guidelines
• Maintain relevant service standards to ensure quality service provision including participation in and contribution to program evaluation activities to continuously adapt and improve service responses for young people

Service Delivery

• Provide support and manage client referral, assessment, intake, support, and exit to young people residing in the house
• Develop, monitor, and review client support plans and case notes in line with organisational policies and procedures including facilitating referrals and support young people to access legal, physical and mental health support, education and employment, and engage with their community
• Plan and implement youth activities and house rosters to meet the needs of young people and the program including transporting groups and individuals to appointments, meetings, and any other activities as required
• Utilise the Queensland Homelessness Information Platform to manage assessment of needs, referrals and housing allocations across the homelessness service system
• Ensure the timely, consistent and accurate completion of client data records by all team members, including intake and outcomes assessment data, to contribute to monitoring, evaluation and reporting on program performance and outcomes
• Provide on-call support to shift workers on a rotational basis with other House Managers
• Report any critical or general maintenance needs of the property to the Department of Housing
• Be involved with planning and monitoring the financial and program resources
• Identify, mitigate and monitor risks in the delivery of services to young people
• Facilitate feedback and complaints through the correct BYS channels from young people, staff, and external services/community
• Contribute to the development of organisational policies and procedures

People, Culture, Safety

• Facilitate a culture of respect, optimism, accountability, and resilience in line with the organization’s values, encouraging a trusting, cohesive environment where people can express opinions, and those opinions are heard
• Comply with the BYS Code of Conduct to ensure ethical and professional practice
• Attend and participate in monthly and annual supervision and reviews with the Specialist Housing Program Manager to monitor service delivery, organisational planning, training and development activities, performance and career planning
• Protect and promote the rights of children and young people, including making decisions compatible with the Human Rights Act 2019; and responding to and reporting suspicions and disclosures of abuse or harm
• Ensure a healthy and safe workplace for all by adhering to BYS Work Health and Safety Policy, Procedures and Practices.

Administration

• Complete program performance reporting, in collaboration with the Specialist Housing Program Manager to funding bodies and BYS Executive Management Team
• Submit and approve timesheet variances and leave requests accurately and on time on a fortnightly basis, resolving any discrepancies in accordance with organisational policy and procedure
• Coordinate administrative functions relating to the role, including maintaining accurate records, client files, correspondence and statistics
• Undertake any other tasks as required

How to Apply

To apply, please click “Apply Now” and attach your [1] Cover letter addressing the selection criteria along with your [2] CV through the recruitment service portal.

To download the full position description, please visit: http://brisyouth.org/employment-opportunities/

If you would like to discuss this position further, please contact BYS directly on 3620 2400 or via [email protected] using the subject line: House Manager – Sandgate enquiry via EthicalJobs.

Interviews may take place progressively for successfully shortlisted applicants with an immediate start available. The positions may be withdrawn earlier than the close date if applicants are successfully appointed prior.