Housing Assignments Coordinator

POSITION OBJECTIVE

The Resident Services Coordinator is responsible for the management of housing assignment administration. The coordinator will utilize a developmental, intentional, and comprehensive approach when creating and evaluating procedures and communications for the residential communities. Additional responsibilities include coordination of central office operations, housing procedures, and customer service initiatives. The coordinator is expected to provide exceptional service to students, parents, and the university community.

ESSENTIAL FUNCTIONS

NONESSENTIAL FUNCTIONS

Perform other duties as assigned. (<1%)

CONTACTS

Department: Daily contact with the Associate Director, Assistant Directors, Customer Service Coordinator and Department Assistants for University Housing. Regular contact with the Director of University Housing and other departmental full-time, graduate, and undergraduate staff.

University: Regular contact with director, associate and assistant director, and residential community directors in residence life, Greek life, undergraduate studies, international student services, financial aid, disability resources, student advancement, first year experience, admissions, co-op office, study abroad, u-tech, housing facility services, office of student affairs, and other campus services departments (access services, auxiliary services, real estate/triangle management). periodic contact with staff at all levels in registrar’s office, undergraduate studies, and student financial services.

External: Regular contact with parents and families of prospective and current students.

Students: Daily interaction with undergraduate student employees.  Daily customer service interaction with students.

SUPERVISORY RESPONSIBILITY

Provide secondary supervision of 2 to 3 central office undergraduate student assistants.

QUALIFICATIONS

Experience: 1 to 3 years of full-time experience preferably in housing, residence life or a similar type of fast paced and complex business environment required. Experience with StarRez preferred.

Education: Bachelor’s degree required. Master’s degree preferred in Student Development, Higher Education Administration, Business Administration, or related fields.

REQUIRED SKILLS

WORKING CONDITIONS

General office conditions. Occasional weekend and evening hours are required. This position is eligible for the staff hybrid work program.

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.