Job description
- Seeking someone passionate about helping their community
- Located in Batemans Bay or Canberra
- Strong knowledge of Aboriginal culture is essential
The organisation
SEARMS is a registered Aboriginal Community Housing Provider (ACHP). We have served Aboriginal communities in regional NSW since 2003, providing housing and tenancy management services to the Aboriginal Housing Office and other Aboriginal organisations.
SEARMS is in the midst of exceptional growth. We currently manage 400+ properties, operate a property maintenance crew and oversee the development of new properties. In 2020 we achieved registration as a Tier 3 Community Housing Provider (CHP).
To thrive in this environment you must be passionate and compassionate. You must demonstrate resilience and commitment to the vision and values of the organisation. You can find these on SEARMS website.
This role
Reporting to the Housing Team Leader, the Housing Officer will deliver a high standard of customer service by providing Aboriginal tenants and community members (including those with complex needs) with accurate and timely information, managing complaints, monitoring a feedback service and identifying specialist referrals to help tenants maintain their tenancy.
The Housing Officer will be responsible for:
- providing tenants and community members with responsive and professional advice
- establishing and ending tenancies
- conducting regular property inspections
- rent collection, review and arrears recovery
- meeting service delivery criteria in accordance with SEARMS policies and procedures.
This role can be located in either Batemans Bay or Canberra. Nowra is also an option for an experienced Housing Officer.
About you
- Experience working with the community and / or a strong knowledge of Aboriginal culture is essential.
- Reliable, hardworking, motivated and socially focused.
- Desiring the equality, stability and brighter futures for Aboriginal communities and families that can be gained through safe, affordable and secure homes.
- Have completed a Certificate IV in Social Housing.
- Sound understanding of the Residential Tenancies Act 2010.
- Good IT skills and adept at Microsoft Office Suite i.e. can prepare and format a letter in Word, send an email with an attachment in Outlook, create spreadsheets and do simple calculations in Excel, send and receive calendar invites in Outlook.
- Sound English writing skills and strong verbal communication skills.
- Customer focused and able to coordinate and manage multiple tasks and get them completed by a deadline.
- Effective time management and organisational skills.
SEARMS offers an excellent range of benefits including:
- NFP salary sacrificing options to reduce tax increasing your take home pay
- paid professional development and on the job training and coaching
- resources, equipment, and access to a company vehicle
- expense reimbursement and travel allowances.
SEARMS considers that being Aboriginal or a Torres Strait Islander is a preferred genuine occupational requirement for this position under the Discrimination Act 1991 (ACT). However, applicants with a sound an understanding of the issues affecting Aboriginal and Torres Strait Islander peoples, and proven culturally appropriate engagement and communication skills, will also be considered.
It is is mandatory work requirement that the successful candidate has:
- Working with children check
- Police clearance to work with vulnerable members of the community
- Covid-19 vaccination
- Driver’s license
To apply for the role, please submit your resume and a covering letter via the link in this advertisement. Applications will be assessed as soon as they are received, so please do not delay in submitting an application. For more information on the role, please contact Mahala Warren by emailing [email protected] using the subject line: Housing Officer – SEARMS – Batemans Bay / Canberra enquiry via EthicalJobs.
