Housing Services Officer – City West Housing

• Full-time, permanent position tendersglobal.net Pyrmont (2009) office tendersglobal.net City West Housing – highly regarded Tier 1 community housing provider
• Award winning team culture!
• WFH options tendersglobal.net NFP salary packaging tendersglobal.net Multiple other benefits on offer – read below!

About the Organisation:

At City West Housing we understand how fundamental a home is for a person’s health, wellbeing, resilience and opportunity. We are proud to house around 1,600 residents across nearly 900 homes in the City of Sydney. We invest in the communities in which we operate, working closely with a range of partners to build stronger communities and improve people’s lives.

Based in our office in Pyrmont, City West Housing has a growing and dynamic team of people who live and breathe our values of Accountability, Compassion, Inclusion, and Integrity.

We’re committed to developing affordable rental housing and fostering stronger community bonds. As a Tier 1 registered community housing provider, we prioritise our values. Our purpose is clear: to build stronger communities and improve people’s lives by providing affordable housing.

About the role:

Reporting to Allocations and Reporting Manager, you will deliver excellent customer service in every interaction providing residents and prospective residents with tenancy and property management support.

In this role you will also have the opportunity to support strategic goals with project administration support for upcoming developments.

• Work collaboratively within the Housing Services and Community Engagement team, assisting with project administration to support the identification, exploration and delivery of new types of housing.
• Support the Allocations and Reporting Manager with allocations, providing ongoing tenancy management support (including managing resident complaints, conducting regular property inspections, assisting with linkage to other support services and more).
• Engage and seek feedback from residents to support continuous improvement initiatives for service delivery.
• Ensure accurate record-keeping within the database and in keeping with internal policies and procedures, additionally maintaining compliance with sector legislation and regulations.

Essential Requirements:

Alongside the relevant skills and experience, you will have a connection to the cause and mission of City West Housing – applicants from the private sector with passion for meaningful work are also welcome.

• Certificate IV in Community Services, Real Estate Licence or qualifications by experience are essential, as well as experience and understanding of the Residential Tenancy Act.
• Intermediate – advanced skills with the Microsoft Office Suite, the ability to pick up new systems and maintain accurate records.
• Strong communication and time management skills as well as experience with administrative project support and meeting deadlines successfully.
• Growth mindset and a collaborative attitude, the ability to build relationships and work effectively in a small team.
• Some travel to various sites within Greater Sydney may be required, valid NSW Drivers Licence is beneficial or a willingness to commute on public transport.

Benefits

• Competitive salary.
• Up to $15,900 extra tax-free per year through Community Business Bureau (check out their website to understand how it works).
• Additional salary packaging for meals and entertainment up to $2,650 per year
• Discounted Go-Get membership.
• Additional leave day between Christmas and New Year.
• Earn vouchers and other rewards with our reward and recognition system.
• Be part of a genuinely dynamic, supportive, and collaborative team in a growing organisation.

How to Apply

To be considered for this position please apply now with your resume directly through the advertisement. If you have any further questions, please contact Natalia Berdzenishvili at [email protected], using the subject line: Housing Services Officer – City West Housing enquiry via EthicalJobs. There is no closing date, applications will be assessed as they are received.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.

We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.