Housing Services Worker

• Permanent Full time
• Professional development and career advancement opportunities
• Dandenong location
• Inclusive and diverse team environment
• wayss encourages creativity and innovative thinking
• Opportunity to work from home up to 2 days per week
• Salary range $82,043 to $88,287 (SCHADS Level 4)
• Generous Salary Packaging benefits up to $15,900 per annum
• Five weeks annual leave

Working for wayss

Our people matter. Without them, we would be unable to make a meaningful impact in the lives of people facing homelessness and family violence. This is our motivation in creating wayss as a great place to work.

wayss is the largest provider of family violence, homelessness, housing and services in the South East Melbourne area. We exist so people can live a life free from family violence and have access to safe, sustainable, and affordable housing. Our vision is to be the major provider of social housing services and leading edge client support programs in the Southern Melbourne Metropolitan region.

We deliver funded services and programs across the Southern Melbourne Area including the local government areas of Greater Dandenong, Frankston, Casey and Cardinia.

As a social landlord of community housing, wayss provides a range of accommodation options for people who are at risk of homelessness or family violence.

wayss is committed to the principles of the Housing First model. We believe safe and permanent housing is the first priority for people experiencing homelessness and that tenants should be supported to sustain their housing and develop the skills of successful tenancy.

About the Role

Reporting to the Team Leader – Property Services, the Housing Services Worker manages an allocated portfolio of properties and tenancies. The role works directly with renters (and often in collaboration with the renters support provider) to support them to access and maintain safe, secure and affordable housing. The duties include:

• Managing the provision of a portfolio of permanent, transitional and emergency housing, in accordance with the Residential Tenancy Act 1997.
• Managing an allocated portfolio of tenancies, from sign up to exit.
• Working in collaboration with renters support networks to sustain tenancies.
• Coordinating maintenance, repairs and cleaning of allocated property portfolio.
• Responding to tenancy related complaints and communicate effectively with renters. and neighbours regarding their rights and responsibilities.
• Supporting renters to sustain their housing and develop the skills of tenancy
• Proactively managing tenancies at risk.
• Facilitating successful housing exits and minimise vacancy periods.
• Reconciling rents received and maintaining rental ledgers.
• Representing wayss at the Victorian Civil and Administrative Tribunal (VCAT).
• Maintaining accurate, confidential and relevant electronic records and data.
• Other reasonable duties as requested.

About You

You will have:

• Experience in tenancy and property management.
• A solid working knowledge of the Residential Tenancies Act.
• A demonstrated understanding of the operation of the community and private rental housing sectors.
• A proven ability to work collaboratively with a range of stakeholders in formal and informal partnerships to achieve positive outcomes.
• Excellent written and oral communication skills.
• Highly developed interpersonal skills to work with directly with renters and in collaboration with renters support partners.
• A proven aptitude to relate positively and confidently with people from all walks of life, in a variety of settings.
• Experience representing an organisation in a formal environment (such as VCAT)
• Computer skills and working knowledge of Microsoft Office skills and experience using a tenancy management system.

This role requires a current Driver’s Licence and valid Working with Children Check. The candidate will need to have successfully completed wayss’ pre-employment screening and a police check.

Applications

Applications may close sooner if a successful candidate is selected.

Please ensure you include a covering letter, outlining your experience in relation to the “Äbout You”. Enquiries about the position including if you would like a copy of the Position Description can be directed to Angelika Juraschek, Team Leader Property Services on (03) 8797 1630.

wayss is proud to be an inclusive and child safe organisation.

wayss is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people. wayss is a proud Rainbow Tick accredited organisation that welcomes everyone across the LGBTIQ community.