Housing & Support Allocations Worker

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we’re striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender-neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:

This Housing & Support Allocations worker role focuses on Interim Response, Allocation & Referral functions within the IAP program. The role is part of the Housing & Support Allocations Team which is included in Launch Housing’s Immediate Support portfolio and is based across Launch Housing St Kilda, Cheltenham, and Collingwood.

The Housing & Support Allocations Team ensures that clients assessed by IAP, both within Launch Housing and by other IAP and allied agencies, are included on the dynamic PL and are prioritised for referral to support, accommodation and other services relative to their needs, ensuring effective client outcomes.

As the Interim Response, Allocation & Referral functions are an essential element of the IAP role within the Opening Doors framework, there is a clear synergy between the work of the Housing & Support Allocations Team and that of the IAP teams across Launch Housing. It is intended that there is a strong relationship maintained between the Housing & Support Allocations Team and IAP staff at all three Launch Housing Entry Points

This is a permanent full-time opportunity for 38 hours per week.

What you’ll be doing:

• Fulfil all administrative tasks for the position, and as required, undertake additional duties associated with the provision of IAP services.
• Comply with agency reporting requirements and organisational policies and procedures.
• Participate in the overall development of the service and in the development of policies and procedures to underpin the provision of effective and efficient service delivery.
• Foster a culture of client care, where the interests of clients are always prioritised.
• Ensure accurate and current records are confidentially maintained.
• Contribute to the delivery of innovative solutions to improve accommodation and housing outcomes for clients.
• Attend staff meetings and relevant Launch Housing meetings.
• Participate in regular supervision with Coordinator – Housing & Support Allocations.
• Attend internal and external training as agreed with Coordinator – Housing & Support Allocations.
• Work within Launch Housing’s ethical, privacy and duty of care frameworks.
• Cooperate and comply with all risk, health & safety and compliance policies, frameworks, and procedures.

What we’re looking for (key selection criteria):

• A tertiary qualification in human services, social work or other relevant discipline, or direct experience in the delivery of services to clients with complex needs relating to homelessness.
• Demonstrated understanding of housing and homelessness policy, context and systems.
• Demonstrated ability in working collaboratively with others towards effective client solutions.
• Good interpersonal and communication skills, both verbal and written.
• Demonstrated skills and aptitude in working with people with complex needs, and experience in working with people who are marginalised and disenfranchised.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Well-developed organisational and time management skills with demonstrated capacity to work flexibly and have the ability to manage competing demands.
• Competence in using PC-based office applications and internet.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

A position description is attached.

If you have any questions about the role, please contact Codie Schaefer on [email protected] using the subject line: Housing & Support Allocations Worker enquiry via EthicalJobs.

How to Apply

To apply for this opportunity, please click Apply Now. Please submit a cover letter addressing the key selection criteria and your CV.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We’re committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.