Job description
Who are Bridge Housing?
We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support.
At Bridge Housing, we value integrity, innovation and inclusion and throughout those values its pivotal to every one of our employees that we CARE about the work we do, our tenants and their safety and wellbeing.
The Role
We are now accepting expressions of interest from those interested in Housing Manager roles at either of our offices, Haymarket and Brookvale. These roles primarily aim to sustain our residents’ tenancies.
As a Housing Manager you’ll be responsible for a regional portfolio of houses and units and be the key point of contact for the tenants within that portfolio. You’ll provide those tenants with excellent customer service and advise them on all things housing, tenancy and property management. You will also connect your tenants with support providers and communities to assist holistic health and wellbeing. The aim being you are able to provide them with stability and security.
The priority for all Housing Managers is tenant satisfaction and sustainment and upholding our values in every step and action.
What does a day as a Housing Manager look like?
- Working to the Customer Service Charter and following housing policies and procedures
- Responding to tenant enquiries, complaints and grievances
- Managing appeals processes and tribunal representation (NCAT)
- Working within legal frameworks and guidelines with the tenants, their support partners and other Bridge teams to help sustain tenancies
- Conducting regular property inspections and reporting any repairs and maintenance issues
- Working with support coordinators and support providers to ensure holistic wellbeing of the tenants within your portfolio
- Financial management including: rent, arrears management, tenant deb, voids and vacancies, bonds and recharges
- Building and maintaining relationships with tenants, support providers, and communities to create sustainable communities
- Actioning administrative duties in a timely manner within the SDM software and other relevant IT systems
Our Housing Managers have versatile skills and backgrounds including…
- In property and/or tenancy management
- Working with people from diverse backgrounds and cultures
- Working with social housing and residential tenancy management
- Managing arrears processes
- Certificate in Social Housing or Real Estate certificate of registration
- Knowledge of the NSW Civil and Administrative Tribunal (NCAT) procedures
- Community engagement and trauma-informed practice
Who are we looking for?
- Relationship and rapport builder
- High attention to detail, confident in IT systems and completing documentation
- Accountability and responsible work ethic – you are VALUES driven
- Proactive and positive – you look for solutions
- Driven to provide high customer service at all times
- Organised and able to prioritise their workload in an evolving work environment
- Negotiation and conflict resolution skills
- Desirable: knowledge of the residential tenancies agreement and NCAT
Our Housing Managers do need to have a current and valid drivers license in order to conduct a primary objective of the role (property inspections, which are at least one day’s work per week). They also need to be willing to obtain a Criminal Record Check.
Why join Bridge?
We are a three-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation’s values (Integrity, Innovation and Inclusion with CARE running throughout) and Bridge Housing CARES about its employees, their wellbeing and their professional development.
To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Bridge Rewards Program that includes:
- Support for employee wellbeing and professional development
- Regular “recharge” day off a month for staff
- 35 hour working week
- Extensive leave options (equivalent to 5 weeks per year including Christmas and your Birthday off!)
- Study assistance and study leave
- Training and development from internal and external providers
- Team building
- Monthly massages
- Reflexology
- Hybrid working arrangements (up to 2 days WFH per week)
- Flexible work arrangement
- Competitive, above award salary from $93,886 -101,018 per annum
- PLUS superannuation,
- PLUS not for profit salary packaging options up to $15,900
- We use Maxxia for our salary packaging (give them a google!)
APPLY NOW! By uploading a resume and cover letter through our portal. Don’t forget! We want to see in your cover letter, why you want to work for us and how your values align. Please also let us know if you’re interested in our Haymarket OR Brookvale office!
We encourage you to apply as soon as possible. We will be reviewing and assessing applications on merit as they are received and consequently the closing date may be subject to change without notice.
Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.