HR Administrative Manager

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action – helping people triumph over adversity and build stronger communities from within.  Now, and for the future. In Nigeria, Mercy Corps has worked since 2012 focusing its programming on adolescent girls’ empowerment, economic development, conflict mitigation, and humanitarian response.

General Position Summary 

The Human Resources Administrative Manager provides oversight to the management of human resources for Mercy Corps operations in Nigeria under the leadership of HR Director. S/he will assist the HR Director in assisting in the achievement of MC program objectives with the facilitation of recruitment, remuneration, and staff development issues in the Human Resources Development.

The roles and responsibilities of the HR Administrative Manager include but are not limited to:

Strategy & Vision

–  Identify weaknesses in current HR systems. Advise supervisor on outstanding issues and assist in designing and implementing, as required.   

– Work with HR Director to establish annual HR work plan, set priorities, monitor work progress and ensure results are achieved according to schedule and set standards

– Provide technical leadership to the country HR team including reviewing and supervising the work of the HR team and setting annual capacity development plans for each team member

Recruitment, Selection and ONBOARDING

– Ensure the recruitment of national staff adheres to the standing Recruiting Guideline and are in compliance with government regulations.

– Work with the Talent Acquisition Officer to ensure all new, national staff receive an orientation on Mercy Corps Country systems, policies and procedures.

– Work with HR Officer to ensure all new hires receive an MC ID card, email and all relevant documents upon starting their positions. This includes the signing of a Job Description, contract, policies and procedures especially the National Staff Handbook and Security Manual.

– Ensure newly hired national and expatriate team members are informed and have access to global HR & Ethics guidance including MC Essentials, Code of Conduct and Security and all relevant policies and are alerted to benefits.  Continue with support and advice on policies, as required.

– Ensure a positive, equitable, and consistent employee experience for team members in all locations

Human Resource MANAGEMENT

– Ensure common understanding and compliance of National Staff Handbook and other HR policies in all MC Offices

– Serve as a link between the HR team and employees by handling questions, interpreting and administering HR policies and procedures, and helping to resolve work-related problems.

– Timely collaborate with field HR members to ensure a connection, clear communication and synergy of HR initiatives and priorities.

– Ensure HR services follow proper methodology, policy application and are well documented.

– Ensure a positive, equitable, and consistent employee experience for team members in all locations

– Ensure update and upkeep of tracking systems for all types of leave for all employees by the HR Team.

– Ensure that all national staff have an up-to-date relevant job description.

– Ensure efficient Performance Management Systems is in place and there is a clear understanding of Performance Management Tools

– Identify training and development opportunities using staff performance and development plans as a standard and working with Unit Heads.

– Oversee the administration of compensation and benefits. 

– Manage relationships with benefit providers and advocates on behalf of team members to resolve benefit issues.

– Oversee the clearance of terminated employees, as per MC policies and procedures.

– Ensure all personnel, recruitment, and other HR files are maintained as per defined MC protocols.

– Track and generate relevant HR data and metrics to improve organizational effectiveness

– Provide team members with information, tools and resources to improve performance & reach objectives.

– Liaise with program managers to ensure country org charts for programs and operations exist and positions are covered within budgets.  Make sure that org charts are updated on a regular basis. 

– Maintain confidentiality of all national staff personnel issues including disciplinary procedures and contracts/ pay rates.

– Manage and maintain office/workspaces in such a way that fosters a harmonious work environment that reinforces Mercy Corps’ culture of innovation, influence and impact

– Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

– Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

– Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Team Management 

– Oversee and manage the field HR team ensuring prompt and consistent service to Mercy Corps Nigeria team members. 

– Encourage the ongoing development of the Human Resources staff.

– Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

– Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews. 

– Supervise, hire and orient new team members as necessary. 

– Provide team members with information, tools and other resources to improve performance and reach objectives.

– Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.