HR Administrator

As an HR Administrator (HR Services), you will provide technical, analytical, and operational support within a specific work area in BPRS to ensure the quality of benefits and services for ADB staff and act as back-up for the National Staff in specific work area.

Technical, Analytical and Operational Support:

• Support and back up the senior National Staff for specific work areas and verifies that steps and requirements in the workflows are followed to ensure efficient and effective day-to-day administration
• Support supervisors in analytical work, projects, implementation of new processes/systems/programs and services, and prepares analytical data and reports, conducts reviews, new staff briefings and presentations.
• Ensure conditions of employment/assignment, including secondments, are captured for monitoring and implementation.
• Coordinate preparation of estimates of accountabilities and payments for benefits continuation and calculations of salary and benefits payments for staff leaving service, i.e. termination or special leave without pay.

Administration/Claim Processing:

• Coordinate, validate and provide guidance in the administration/processing of entitlements and claims to ensure they conform with ADB policies and procedures in relevant work area, including:
• Checking and ensuring accuracy and consistency;
• Recommending approval by Specialist; and
• Liaising/coordinating with internal (Controller’s Department [CTL], Treasury Department [TD], Corporate Services Department [CSD] and Information Technology Department [ITD]) and external contacts (appraisers, credit investigators, local schools, insurers, comparators, etc.) to ensure that work processes are in compliance with policies and procedures.
• Assist in decision-making process by researching precedents and historical rulings for relevant cases and preparing complete information for reference.
• Ensure efficient implementation of approved benefits/pension changes and processes.
• Contribute actively to proper administration of contracts by coordinating closely with representatives of internal and external service providers and other parties for reconciliation and settlement of outstanding accounts; preparing documents for contract renewals, bidding and procurement of goods and services for Reward, HR and Health Services Division (BPRS)

Database Management:

• Oversee accurate maintenance of relevant system data.
• Identifies areas needing systems/procedural enhancements to ensure efficient maintenance and processing of HR services and benefits.
• Provide inputs and assists in monitoring the timeliness and accuracy of revisions of the intranet website, manuals and handbooks to ensure consistency with ADB’s revised policies and procedures

Client Service:

• Ensure efficient client service by interacting with staff to clarify benefits, entitlements and policy issues; seeks additional supporting information/documents to facilitate processing of claims/applications, and determines whether any issues would need to be elevated to supervisor for review and decision.
• Coordinate, and as needed, establish links with other service providers, such as CSD, CTL and ITD to resolve client issues

Analytical and Writing Support:

• Undertake ad hoc studies on HR services and benefits to provide a basis for introducing benefits/entitlements or process improvements/streamlining.
• Draft standard and non-standard correspondence and reports

Knowledge Management:

• Support the design and delivery of knowledge tools
• Document and organize knowledge reference to the HR Knowledge Management Cente

Others:

• Assist in preparing and monitoring budget for specific BPRS budget items.
• Perform other tasks as assigned and reflected in the incumbent’s work plan.

Qualifications:

You will need:

• Bachelor’s degree, preferably major in Management, Business Administration or Science or related fields.
• At least 5 years of relevant professional experience (e.g. HR, insurance and health services, other employee benefits, etc.).
• Proven ability to work independently on assigned transactions, areas of analysis and research, which have well-defined scope and steps
• Ability to conduct cost-benefit analysis to support decision-making
• Ability to set priorities for self and junior team members
• Effective report-writing and communication skills in English and the national language (as required)
• Proficient in spreadsheets and required information technologies.
• Effective presentation skills
• Ability to provide guidance to other administrative staff on assigned area of work
• Ability to liaise and work effectively with government officials within own work location and with colleagues throughout ADB
• Ability to work collaboratively with teams as a constructive team member

Source: https://www.adb.org/careers/240466