HR Administrator

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

The HR Administrator serves as the front door to HR for employees and managers across the organization. As a primary point of contact, this role provides responsive, high-touch support and ensures each inquiry is handled with care, accuracy, and a strong customer-service mindset.

The HR Administrator helps employees and managers navigate day-to-day HR questions, connects them with the right resources, and works to deliver a seamless, positive experience from first contact through resolution.

• General Support:
• As first point of contact, respond to employee and manager inquiries within Workday Help ticketing system. Triage, investigate, and resolve all employee inquiries within HR Operations service level agreement deadlines while providing exceptional customer service and resolving issues.
• Provide support to employees in various HR-related topics such as employee handbook related issues/questions and Onboarding/Offboarding and resolve any issues that may arise
• Performs the administration of standard to complex processes and activities for all functional areas of HR (i.e., operations, performance management, learning management)
• Create and maintain Standard Operating Procedures (SOPs) and user guides in support of process or system training for managers and fellow team members
• Provide employee support within the guidelines of IOA Employee Handbook and Collective Bargaining Agreement Contracts.
• Review all employee changes for data accuracy and integrity.
• Proactively audit employee records for configuration, pay, and compliance accuracy using the Workday HRIS system.
• Continually build relationships with internal stakeholders to identify opportunities for improvement in HR processes.

• Workday Employee Record and Business Process Maintenance:
• Manage and maintain all aspects of the employee data record in Workday.
• I-9 verifications and renewals
• Vaccinations and license renewals
• Review all job changes and business process transactions for accurate processing
• Wage Theft letter generations
• Manage employee referral program and verify program requirements for payroll payment
• Office of Inspector General (OIG) Compliance Reporting

• Learning and Development support:
• Course completion and stats update.
• Report analysis and metrics
• Troubleshooting learner technical issues
• Coordinate/facilitate live training sessions as needed and mark completions in Workday
• Manage and maintain the Workday Learning module
• Configuring Learning Campaigns
• Uploading course content and troubleshooting system issues to ensure a seamless user experience.
• Data Analysis and Reporting: Run learning reports and generate metrics such as course completions, participation rates, and compliance percentage, to provide actionable insights for leadership and support organizational goals.
• End-User Support and Training: Act as a subject matter expert for the Workday Learning module, providing training, guidance, and technical support to employees and managers to maximize system adoption and engagement.
• Partner with department leadership to digitalize learning and development processes, ensuring streamlined operations and compliance with regulatory standards.
• Facilitate and host new hire orientations ensuring

Compensation

Range: $75,000 – $78,000/annual

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

• Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
• All official communication will come from a verified IOA email address.
• If you receive any suspicious communication or requests, report them to talentacquisition@ioaging.org.
• All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.