UNOPS - United Nations Office for Project Services
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Functional Responsibilities
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Leadership and supervision of HR team
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Coordination of operations for the UNOPS Provident Fund
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Implementation of HR strategies and policies
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Effective HR management
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Facilitation of knowledge building and knowledge sharing
1. Provides leadership/supervision to the ICA Admin and ICA Provident Fund Services teams who handle UNOPS ICA personnel, Partner ICA personnel, and interns focusing on the achievement of the following results:
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The provision of guidance and supervision to the HR team
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Foster an environment that drives highly motivated and engaged personnel to thrive in their work
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The HR teams are actively involved in corporate and local learning activities
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Leave is managed effectively and proactively
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Delivery of team- and department-wide activities to promote engagement and further a positive team culture/environment
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Ensures UNOPS personnel are enrolled in the Provident Fund in good time
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Acts as subject matter expert on UNOPS Provident Fund, backing up the Provident Fund Associate during periods of absence
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Supports coordination between UNOPS Personnel and the Provident Fund Provider
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Ensures smooth separation processes, advising personnel on processes and options in regard to the UNOPS Provident Fund
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Supervises the coordination between UNOPS and the Provident Fund Provider ensuring the best interest of Provident Fund participants
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Manages the coordination between BSSC and Finance Group for Provident Fund-related matters
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Tracks open operational items with the Provident Fund Provider and presents matters, as necessary, during regular coordination meetings
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Full compliance of HR activities with UN rules and regulations, UNOPS and Partner policies, procedures, and strategies; effective implementation of the internal control, proper design and functioning of the HR management system
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HR business processes mapping, HR management, and control of workflows within the HR Unit
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Delivering efficient and high-quality service to clients according to established service targets and SLAs
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Creating and maintaining standard operating procedures (SOPs) for standardized processing and alignment with UNOPS’ policies
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Realizing continual procedural improvements and automations, as possible
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Verification and provision of contractual and personal details as confirmed in the UNOPS ERP System to internal and external counterparts
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Management of actions related to the unit’s HR activities, e.g., contract administration for ICAs and their benefits and entitlements
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Information and advice to UNOPS and Partner personnel on the conditions of service, duties and responsibilities, and privileges and entitlements under the UN Staff Rules and Regulations and UNOPS/Partner rules and policies
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Management of contracts in UNOPS ERP System, monitoring and tracking of all transactions related to positions, HR data, benefits, earnings/deductions, retroactivity, recoveries, adjustments and separations through UNOPS ERP System
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Information gathering and reporting on technical challenges via appropriate channels within UNOPS
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Maintenance of Local ICA scales and related activities
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Administration of monthly sub-level increments for both International and Local ICA contracts
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Escalation of policy queries for clarification and/or instruction to appropriate HQ counterparts
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Regularly prepares reports to showcase performance and service delivery by the HR teams
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Supports design and implementation of system-solutions impacting ICA personnel
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Organization of training for the operations/ projects staff on HR-related topics
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Sound contributions to knowledge networks and communities of practice
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Synthesis of lessons learned and best practices in human resources
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Meaningful trainings and scheme introductions to Provident Fund participants and prospective participants, as necessary
Education/Experience/Language requirements
- An advance university degree (Master’s Degree or equivalent) in Human Resources, Business Administration, Public Administration or related field is required.
- A first-level university degree (Bachelor’s Degree or equivalent) with two additional years of relevant experience may be accepted in lieu of the advanced university degree.
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A minimum of two (2) years of relevant experience at the international level in providing HR benefits and entitlements services is required.
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A minimum of one (1) year of experience in the usage of computers and office software packages and experience in handling web-based management systems is required.
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Knowledge of UN policies, procedures, and practices is highly desirable.
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Fluency in written and oral English is required.
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Knowledge of additional UN Official language, particularly in French and/or Spanish, is desirable.
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