HUB Change Analyst

Job title:

HUB Change Analyst

Company

Just

Job description

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.HUB Change AnalystBelfast, London or Reigate – Hybrid (40% office based)We have an exciting opportunity for a Change Analyst to join HUB Group (part of Just Group – a FTSE 250 business) to support on the delivery of initiatives in our business plan, as well as analysis and configuration of systems and processes to support transformation and growthReporting into the Lead Change Analyst you will assess the operational impact of new propositions, identifying risks and mitigation/controls, together with how current processes may need to be re-engineered as well as supporting the delivery of regular 3rd party system updates, e.g. ensuring the changes are delivered to deadlines setKey Responsibilities:Supporting change through CRM and/or Omni-channel configuration, as appropriateBeing the focal point for all items raised, requests made and investigations requiredWorking closely with the delivery teams, representing requirements, offering subject matter expertise and helping to test developed solutionsProvide progress reports to HUB and Just’ Value Stream management teams to an agreed standard and at agreed intervalsActing as a proxy for the business in reviewing user stories & signing off subsequent deliveryEmbrace and contribute to HUB’s culture of continuous improvement e.g. the development of personal skills & knowledge, the training of other colleagues, process improvements, identification and mitigation of risksSharing expert knowledge of current operational processes and ways of working with our shared service departments e.g. Marketing, Compliance etcLiaising with Just Value Stream (VS) delivery teams by attending/contributing to agile ceremonies (e.g. daily stand-up, refinement, sprint/incremental planning retrospectives and reviews)Managing the creation, amendment, review and approval of Customer facing letters/emailsSkills and Experience:Degree or professional equivalent, or significant experience in similar role (essential)Working in the Financial Services industry, ideally in the Life & Pensions sectorWorking in an Agile ‘change environment’ with methodologies such as SCRUMSupporting formal ‘business change’ initiatives and managing ‘small change’Achieving system/process improvements and ability to design with the Customer in mindCommunicating ideas or detail to a small group of peopleCustomer centricity, i.e. identifies Customers and sees the problem from their perspectiveResilient and able to adapt, working hands-on when requiredExcellent interpersonal and collaboration skillsExcellent communication skills (i.e. written, verbal & visualisation)Formal Lean or Agile qualification e.g. 1c, SCRUM (desirable)Company BenefitsA Competitive Salary, Pension Scheme and Life AssuranceAlong with 25 Days Annual Leave (28 for Belfast) plus an Additional Day on us for your BirthdayPrivate Medical Cover and Income Protection, just in caseA generous and highly achievable bonus scheme – paid annually based on individual and company performance against targetsOpportunity to progress within your career both in-role and within the companyFREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)A variety of Employee Funded Benefits available to you via our Online Benefits PortalPlus, several additional purchase options available for you and your loved onesAbout UsWe’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.

Expected salary

Location

Belfast

Job date

Fri, 22 Mar 2024 02:55:00 GMT

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