Human Resources Analyst, Business Solutions

UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs).  With presence in 170 countries and territories, UNDP endeavors to help countries develop strong policies, skills, partnerships and institutions so they can sustain their progress. UNDP staff are united by a common purpose: to help countries and communities across the world pursue peaceful, prosperous lives, lived in harmony with the planet.

Drawing on the diversity of UNDP’s client needs and partnerships, the Office of Human Resources (OHR) is the hub for the global HR function for UNDP, providing strategy, policy setting, guidance and oversight. In addition, OHR provides a broad range of HR advisory and talent management services enabling UNDP to deliver fully integrated development solutions at corporate level.  In this context, OHR is focused on the implementation of an ambitious and forward-looking three-year strategy, People for 2030, which will progressively transform UNDP’s culture and enable its workforce capacity to deliver more and better results.

Through People for 2030, OHR aims to be at the leading edge of HR in the international development sector by developing high quality and innovative human resources solutions and driving transformation across UNDP. In this renewed and dynamic framework, OHR is seeking high caliber human resources professionals with a strong HR background, and the capacity, commitment, and attitude needed to generate a culture characterized by innovation, entrepreneurship and a focus on delivering transformative outcomes.

• Ensure the administration of Business Solutions.
• Participate in the technical development, documentation and creating user manuals as and when requested for any newly introduced systems, Dashboards, and Reports.
• Provide helpdesk services to HR Information Systems and Talent Management Systems as needed.
• Provide analytical support in the generation of workforce data, and interpretation of data and statistics, including preparation of HR reports, presentations and briefing notes.
• Provide inputs on HR analytics and enhancement of business processes.
• Ensure that SOP’s are well documented, including new, simplified, templates and tools and that the respective stakeholders and clients are informed and trained on their use.

2)  Automation of people management capabilities through people analytics:

• Provide analytical inputs to the development of new automation systems and existing processes for internal efficiency analysis and stakeholder communication
• Provide helpdesk service to HR Information Systems
• Review and ensure correctness of relevant tables, fields, data necessary for dashboard automation.

3)   Performance monitoring of people management in UNDP 

• Develop, and maintain high quality and interactive performance Dashboards and monitor its use in contributing to the continued efficiency of the organization
• Participate in the development of analytical tools to monitor the efficacy of UNDP’s People for 2030 strategy.
• Implement appropriate corrective adjustments and capacity building actions to enable a successful implementation of People Analytics in the provision of OHR’s business intelligence solutions to client Bureaus and UN entities.
• Participate in the establishment of qualitative and quantitative Key Performance Indicators (KPIs) and mainstreaming them to be actively used by client Bureaux and UN entities.
• Liaise with the People Management Specialist to setup the data extract process.
• Work with UNDP ‘s Information Technology Management office (ITM) to automate the data warehouse and dashboard refresh. Customize dashboards with security layers to deliver highly automated dashboards for internal clients;
• Coordinate with internal stakeholders such as Recruitment Unit, TDU, OIMT, HR Business Partners and Talent Development Managers on the design, layout, data availability and business requirements
• Perform any other tasks as required

4) Knowledge Sharing & Outreach

• Participates in the engagement of partnership with peers of other UN and related entities to exchange on best practices, lessons learned and policies
• Synthesize knowledge gained to leverage value added contributions to OHR’s work.
• Support the coordination of work groups, meetings and consultations with partners on issues related to organizational effectiveness.
• Facilitate workshops and share good practices.

People Management 

UNDP People Management Competencies can be found in the dedicated site.

Cross-Functional & Technical competencies:

HR People Strategy and Planning – People Analytics:

• Ability to generate and align people data with business intelligence data to inform strategic decision making; knowledge of databases; their architecture, integration and landscape; ability to create and use data models; knowledge of visualization techniques. Gathering and using data and information to provide
  insights into people issues and guide decision-making

Business Management – Customer Satisfaction/ Client Management:

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
• Provide inputs to the development of customer service strategy.
• Look for ways to add value beyond clients’ immediate requests.
• Ability to anticipate client’s upcoming needs and concerns.

• Knowledge of theories, mechanisms and tools to analyse the current workforce, determine future workforce needs, as they align to the needs of the business, identify the gap between the present capabilities in the workforce and the organizations needs, and design and implement talent acquisition and development solutions so that an organization can have the required capacity to accomplish its mission, goals, and strategic plan.

Business Management – Working with evidence and data:

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.

• Ability to manage programmes and projects with a focus at improved performance and demonstrable results.