Country

Ghana

Type

Full Time

Program (Division)

Country Programs – Ghana

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skills and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries.

CHAI is an Equal Opportunity Employer and is committed to providing an environment of fairness and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experiences, backgrounds, and cultures. For more information about our exciting work, please visit CHAI’s website.

Overview of Role:

To be based in Accra, we are seeking an HR and Administration Support Coordinator to provide support for our CHAI Ghana office. The Coordinator shares the responsibility for overall office operations and supervision of the administrative and logistical team.

The Coordinator, HR, and Administration play a central role in supporting the development of an organizational culture that reflects our values, promotes accountability and high performance, and encourages a team culture of learning, creativity, and innovation. They will support program staff to deliver outstanding results by ensuring smooth daily operations.

Human Resources

• Lead the human resource management function, including coordinating employment contract leave schedules and managing the dissemination and implementation of all CHAI policies.
• Update and maintain HR policies and procedures guiding senior management on implementation and legislative alignment.
• Communicate company policies and procedures to business leaders and employees and ensure uniform application across the business.
• Provide guidance and support to managers on learning and development initiatives, including mentoring, coaching, and capacity building.
• Handle progressive discipline regarding attendance, performance, and all aspects of company policy up to and including termination.
• Responsible for the complete recruitment cycle, including drafting and revising job descriptions, advertising, candidate sourcing and screening, panel interview coordination, preparation of hiring documents, and new staff members’ orientation and onboarding.
• Securely maintain all personnel records, policies, and procedures and provide guidance and interpretation to staff.
• Maintain calendar on the expiration and renewal of employee and service provider contracts, ensuring timely review and action.
• Ensure the presence of a sound and healthy employee relations climate.
• Serve as a resource for all managers handling employee-related issues, including employee counseling.
• Responsible for staff mobility, including work visa processing and relocation support for new and existing international staff.
• Liaise with Regional and HQ HR on all related HR matters.
• Overall administration of employee benefits.
• Closing off for all exiting employees (Access, equipment, exit interview, etc.) – exit package.
• Oversight of Safety and Security, ensuring adherence to CHAI policy and support for evacuated staff, linking with Global S&S.
• Perform other duties as assigned by the Country Director.

Administration/operations

• Provide ongoing review and assessment of current operational policies/systems, including administration and logistics, and ensure they are aligned with CHAI global policies and compliant with applicable local laws.
• Responsible for managing the office administrator’s day-to-day duties and responsibilities.
• Improve the operational systems, processes, and policies in support of the organization’s mission — specifically, support better information flow and management, business process, and organizational planning.
• Manage the office’s daily operations, including procurement, IT support, logistics, supplies, and security for all office staff and visitors.
• Maintain general appearance of the office, including the anticipation of space needs and managing office moves.
• Track staff requests pertaining to operations and coordinate with building maintenance staff and service vendors.
• Lead all aspects of procurement, including negotiating all contracts with vendors, purchasing all significant assets, and monitoring all fixed assets within the organization.
• Coordinate safety and security in all CHAI presence locations and guide travel locations within the country.

Compliance

• Work with finance to ensure the Compliance manual is aligned with all legal compliance in relation to the labour laws of Ghana.
• Conduct regular HR compliance reviews with the Finance Manager and the regional HR coordinator.
• Ensure compliance with legal and registration documents for CHAI.
  • Maintain in-depth knowledge of legal requirements related to the management of employees, reducing legal risks, and ensuring regulatory compliance with local labour laws and best practices.
  • Ensure annual registration and accreditation are completed in a thorough and timely fashion.
• Work with finance to ensure all new staff registers comply with HR and labour laws.
• Ensure compliance with Health and Safety standards, fire safety, etc, for operations and workplace safety.
• Ensure all staff have relevant work authorization and support applications for relevant authorization to ensure all staff are compliant with CHAI policies.

• Bachelor’s degree plus 5 years of relevant work experience
• Strong employee relations capabilities
• Excellent written and oral communication skills
• Detail-oriented with strong organizational skills
• Ability to handle multiple tasks simultaneously, set priorities, and work independently
• Ability to be effective in high-pressure situations and work in a fast-paced, multicultural environment
• Ability to be patient and thoughtful even under stress
• High level of proficiency in relevant computer applications, particularly Word, Excel, and PowerPoint