Human Resources Assistant

Organizational Setting

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

This position is located in the FAO Shared Services Centre in Budapest, Hungary.

Main Purpose

The Human Resources Assistant (Entitlements and Benefits) coordinates and performs the full range of human resources support functions. He/she ensures quality, transparency and consistency of data and processes within his/her area of responsibility and contributes to the smooth functioning of human resources operations.

Supervision Received/Exercised

The Human Resources Assistant (Entitlements and Benefits) reports to a professional staff and receives guidance from a Human Resources Associate. The incumbent operates independently and takes decisions on work priorities, exercises initiative for dealing with cases without precedents and finds solutions to problems after discussion with senior staff. Supervision received is focused on the quality of work outputs, in particular the meeting of timelines and the quality of advice given to clients. The incumbent provides guidance and advice to other human resources support staff.

Working Relationships

• The Human Resources Assistant (Entitlements and Benefits) works closely with colleagues in the HR team and with managers and staff in client’s offices, providing and coordinating experienced human resources support.

Key Functions/Results

• Coordinate support services related to the employment and servicing of staff and mobile workforce; initiate a range of personnel actions such as appointments, extensions, transfers, etc.
• Analyse and process a variety of complex human resources requests related to entitlements and benefits.
• Support the briefing and de-briefing of staff, provide information as to staff entitlements and specificities of contracts.
• Communicate with applicants and prepare offers/terms of employment.
• Collect and research background information; draft correspondence, reports and statistics related to all human resources functions as appropriate.
• Review, maintain and update confidential personnel information, records and files; ensure completeness and accuracy of records.
• Investigate and resolve payment inquiries in collaboration with finance staff; prepare payment instructions.
• Train and provide guidance to other human resources support staff in the work unit.
• Participate in the preparation of training materials and delivery of training to administrative staff in the Organization.
• Perform other duties as required.

Impact Of Work

The incumbent’s work directly impacts on the smooth operations and the quality of overall output of the work unit. He/she plays a crucial role in the provision of human resources support services for successful achievement of the organizational unit’s mandate.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Education: Secondary School Education.
• Experience: Four years of relevant experience in administrative and human resources support work.
• Languages: Working knowledge (proficient – level C) of English.
• IT Skills: Very good knowledge of the MS Office applications, Internet and office technology equipment.

Source: https://jobs.fao.org/careersection/fao_external/jobdetail.ftl?job=2402864